ERCAS primarily started off as an Electronic Billing Presentment and Payment System solution of Klug & Heimer Consult. ERCAS became a company of its own after its parent company bundled all its developed Payment Solutions into the ERCAS brand. All payment solutions that are currently under ERCAS have been as a result of intensive market research and product development to best suit customer and business demands.
ERCAS is an aggregator and concentrator to NIBSS (Nigeria Inter Bank Settlement System), a Shared-Service infrastructure for facilitating payments finalities, streamlining Inter-bank payments and settlement mechanisms, to drive and promote Electronic Payments across the Nigerian Financial Industry.
POSITION : Front Desk Receptionist
Job Responsibilities:
Carrying out the day-to-day duties of front desk reception.
Answering telephone calls in a timely and efficient manner, transferring calls as necessary, dealing with general enquiries, and/or referring clients to the appropriate unit.
Maintain a common filing system and files all ERCAS documents.
Provide a meet and greet function for ERCAS Solutions’ walk-in clients and successfully communicating company information and providing advice.
Ensuring, as far as possible, that complaints and concerns that you may receive are attended to speedily and satisfactorily. Informing the Manager-Operations on any significant issue(s).
Maintaining accurate records on properties, clients, and landlords. Any and all paperwork, documentation, contact details, reports or lists generated will remain the property of ERCAS Solutions.
Carrying out any duties that may arise, or as directed, which are in line with ERCAS Solutions policies and procedures.
Desired Skills and Experience:
2+ years’ experience working in a similar role preferably with a medium or large sized company.
Degree in Secretarial Studies, Business Administration or equivalent.
Proficiency in Microsoft Office Suite.
Customer focused with strong interpersonal and communication skills necessary.
Excellent troubleshooting and problem solving skills.
Strong organizational skills and attention to detail, with a demonstrated ability to set up an advanced filing system.
Demonstrated ability to provide office support functions to ensure efficiency.
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