Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

POSITION : Branch Manager, Broad Street

Job Descriptions

• To deepen existing Client relationships and maintaining operational efficiency while providing the appropriate Service Standards.
• To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
• To assist in managing the sales process for CIC clients and selectively acquire new RC business where required.

Key Roles and Responsibilities
Shared Distribution:

• Active participation in the Shared Distribution strategy to execute branch action plans for meeting cost targets and supporting revenue growth.
• Deliver the Bank’s “Wealth Partner” value proposition to Customers via the “plan, build and protect” methodology.
• Ensure full Compliance with group standards, local laws and regulations, controls and procedures of the bank.

People:

• Performance Management
• Training and Development:
  • Job Rotation.
  • Periodic coaching.
  • ILDP implementation.

Sales:

• Responsible for deepening sales to CIC clients and selectively acquiring RC customers through:

Key Activities
Daily Team Meeting:

• Plan daily activity.

Weekly one-on-one with Direct Reports:

• Review week’s activity.
• Agree next week’s activity.
• Agree remedial actions.

Monthly co-ordination of in branch sales:

• Review individual performance with team leaders.
• Sales training sessions.
• Disciplinary Process (Manage up OR out).

Operational Risk Management and Control:

• Ensure, through the BSSO (Business Sales and Service Officer) and BOSM (Branch Operations and Service Manager), proper control and efficiency of Branch.
• Supervise work delegated to staff.
• Alert to unusual items, unbalanced positions, irregularities and long outstanding transactions.
• Ensure good operating security measures in the branch.
• Limited responsibility for branch Compliance Risk Monitoring.
• Responsible for undertaking the business monitoring and testing, and reporting findings, exceptions and results from such monitoring and testing activities.
• Ensure, through the Branch Operations and Service Manager, reconciliation of all branch suspense accounts.

ORMA- Responsible Person:

• To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.

To perform the following Key Responsibilities:

• To report Unit’s OR issues to UORM
• To adhere to the agreed KCSA plans and approach
• To identify and report all exceptions on non compliance with standard controls
• To identify and report all weaknesses inherent in the standard controls
• To maintain proper record keeping on all KCSA related activities.
• To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions.

Security and Safety:

• Responsible for the safety and security of the banks assets and property at the branch.
• Ensure all drills are conducted in line with procedure and prescribed frequency.
• Ensure all staff and new staff go through security training, undertake SAFE and ensure security awareness.
• Submit quarterly scorecard and advise on lesson learnt.

Anti Money Laundering and KYC Process and Controls:

• To be the branch’s Chief Compliance Officer.
• To act as the branch’s Money Laundering Prevention Officer (MLPO)
• Supervise the Branch Sales and Service Officer to ensure compliance with:
  • Guidelines and Procedures on “Know Your Customer” for Account Opening and Guidelines and Procedures on Cross –Border Account Opening Referral issued by Group Business and operations risk.
  • Controls and Procedures on “Know Your Customer and Customer Due Diligence introduced to address money laundering prevention and compliance risk.
  • “Guidelines for the submission of Suspicious Transaction Reports” issued by Head Legal & Compliance/Country Money Laundering Prevention Officer.
  • Prompt completion of L1, L2, and L3 reviews as per local/ group policy.
  • Prompt and accurate completion of all risk reports (CRM, KCSA, KCS, KRI and others that will be required, and ensure self and staff achieve required proficiency/ competency, in all mandatory risk training courses.
• Remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers. Ensure your staff are trained in combating money laundering

Service Quality:

• Accountability for SQ measures and performance.
• Maintaining good appearance of branch facilities and staff.
• Track service performance regularly and rectify any deficiency.
• Attend to and resolve customer’s complaints and feedback promptly.
• Ensure strict compliance with corporate branding and visual standards.

Human Resources Management & Training:

• Improve staff quality and develop their potentials.
• Convey Targets and objectives set by top management to all staff and direct resources towards achievement of these targets and objectives.
• Provide job rotation and OJT opportunities to enhance staff skills.
• Carry out staff competency model (personal development planning) and performance appraisal to encourage good performance and highlight areas for development.
• Communicate Bank and CB strategy and tactics.

Support Roles:

• Provide efficient operational support to all business units.
• Provide high quality financial services.
• Provide account maintenance and support.

Characterstic Major Activities:

• Weekly sales activities.
• Oversee customer account maintenance/transaction activities.
• Routine managerial duties (review operational deficiency/premises issues/performance appraisal and training/operational and cost control
• Resolve escalated customer queries and complaints.
• Improve staff productivity/service quality.

Others:

• Sign all Level 3 accounts
• Sign off on all deferrals
• Does KCS on at least 5% of all accounts opened for the month to ensure Quality control.
• Provide leadership and team building.
• Cost control.

Contributes to:
Contributory impact on:

• SCB’s overall global image and integrity.
• SCB’s overall profitability.
• Continuous enhancement of Consumer Banking products, services & channels, both locally and globally.
• Customer Loyalty.
• Market share of SCB’s products and services.

Judgment/ Complexity
Judgement is continually required on:

• Marketing/selling tactics and priorities.
• Staff appraisal/development.
• Operations planning/logistics.
• Discretionary Lending.
• Expenditure.
• Non-routine operational referrals.
• Sales targeting and cost budgeting.
• Monitoring and reviewing sales performance/analysis.
• Striking balance between customers needs/requests and bank rules/policy/procedures.

Knowledge and Experience

• Sound knowledge of general banking laws and practices.
• Experience in lending propositions preparation/processing.
• Adequate management and office administration concepts.
• Competence in financial accounting/forecasts.
• Ability to plan daily/periodic operations.
• High Marketing/selling proficiency.
• Strong interpersonal/communication skills.
• Familiar with computer processing/applications.
• Sales targeting and cost budgeting.
• Monitoring and reviewing sales performance/analysis.
• Striking balance between customer’s needs/requests and bank rules/policies/procedures.

Dimension
Direct Impact on:

• Branch P and L.
• Enhancement of products/services, both locally and globally.
• Sales performance of the branch in terms of number of customers, the number of accounts and the total business portfolio of customers (as per agreed business targets).
• Branch’s service standard to ensure quality, excellent and responsive service is being provided to customers.
• Branch marketing/promotion/public relations programs.
• Branch’s operational efficiency and expenses control.
• Branch staff motivation and training/development.
• Branch’s business referral capabilities.

Contributory impact on:

• Overall profitability.
• Bank’s corporate image, brand value and PR activities.
• Customer loyalty.
• Market Share of bank’s products and services

Qualifications and Skills

• Professional Business Certification i.e. ACIB, ACCA, NIM, CIM (Certified)
• Minimum of 8 years Banking Experience
• With a minimum of 2 years in Branch Operations or Retail Banking
• Must have worked as a Branch Manager for a minimum of 2 years
• First Degree
• NYSC