Branch Sales & Service Executives at Standard Chartered Bank Nigeria

 Employment Nigeria 10-Jun-2016 LAGOS , Banking and Finance  

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

POSITION : Branch Sales & Service Executive, Point Road

Job Descriptions
Business:

  • To acquire, grow and deepen customer relationships in the Personal Client Banking segment and BB segment through excellent service delivery, with special focus on the analysis of their personal , financial as well as investment needs and objectives
  • Good knowledge/awareness and understanding of Retail Products and the Group’s business strategy and model.

Processes:

  • Attend to customer sales/enquiries
  • Evaluate customer needs and provide advice as to products required
  • Cross sell bank’s products to current/potential customers
  • Carry out effective sales and Relationship management through direct sales and referrals
  • Grow and manage customer base in the Personal  Portfolio segment
  • Complaint handling and resolution

People and Talent;

  • In consultation with wealth Management Team, implement sales and service process to achieve committed targets for incremental business from existing wealth customers.
  • Provide truly professional customer service to achieve a high level of customer satisfaction and retention by - Consistently adhering to local and international service standards
  • Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner.

Risk Management

  • Take all reasonable steps to verify and identify our customers e.g. completing Know Your Customer checklist for all customers and ensure money laundering requirement are complied with.


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