Operations Officer at Standard Chartered Bank Nigeria

Employment Nigeria 24-Jun-2016 LAGOS , Banking and Finance Administrative

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

POSITION : Operations Officer - (Remote Banking Officer)

Job Descriptions

To process transactions in a customer-focused manner and contribute to process efficiency and improved customer service.
To ensure CDD quality assurance and AML measures are deployed in line with the group and regulatory requirement.
To maximise the benefits of the HUB/Spoke process.

Key Roles and Responsibilities
Dormant Account:

Generating dormancy caution letters daily to customers prior to and after dormancy of accounts in order to manage customer experience and eliminate post dormancy service issues.
Review accounts that have fallen dormant daily, generating reports and authorizing SMS notification to customers, advising them on the status of their accounts.

Corporate & Institutional Banking and Commercial Banking Requests:

End to end treatment of CIB and CB requests including, account opening, mandate update and static data amendments such as COT, OTT concessions, Interest amendment, foreign currency withdrawal charges and static data amendments.

Bulk Sms Alert:

Manage the ADC platform and ensure alert are going out as at when due.
Follow up with the appropriate team when the ADC platform is down and ensure the system is restored.

Investigation:

Ensuring that all customer complaints are resolved in a timely fashion.

Deceased Accounts:

Ensuring deceased accounts are treated in line with DOI.

Unclaimed Accounts:

Ensuring unclaimed balance accounts are treated in line with DOI.
Ensure SLA between Hub/Spoke is met and enforced
Reduce complaints from branches with respect to transaction handled on my desk
Ensure alerts and notification are been sent to customers daily.
Ensure DOI are followed.

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Operations Officer at Standard Chartered Bank Nigeria

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