Customer Support Hero at IROKO Partners Limited

 Employment Nigeria 30-Jun-2016 NIGERIA , Customer Service  

IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totalling 10,000+ hours. 

POSITION : Bilingual/French Customer Support Hero

Team Mission Statement

  • To provide excellent customer service by communicating with our customers professionally and respectfully.
  • To pay rapt attention to details, investigating and interpreting issues, to purpose of quick resolution.
  • To convey information clearly, confidently, and politely.

 Position Summary

  • To provide our French-speaking customers with excellent customer service in French.

Duties & Responsibilities

  • Responding to all incoming live-chat, email, and/or social media inquiries for iROKO+ customers
  • Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution
  • Bringing any relevant issues to line manager’s attention immediately
  • Consistently staying up-to- date with new iROKO+ products/services
  • Providing weekly reports on customer feedback to management
  • Converting potential customers by answering product/service questions, suggesting information about subscription plans, payment options and devices.
  • Reviewing and making changes to customer accounts where necessary


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