A highly standardised IT organisation who has a strong philosophy in innovation is looking for a responsible   and a business driven individual to fill the following positions:

POSITION : Demand Generation Specialist 

Role Objectives

Demand generation is focused on all activities that create awareness about the company’s Products / solutions and industry
Lead generation is a subset of demand generation and is also one of the key role of this position. This entails collecting leads through form fills or website tracking software to add to the company’s database of leads
The individual will therefore be responsible for generating demand and new leads for the company’s sales team while being actively involved in our communications and product marketing strategy

Responsibilities

prioritize and qualify incoming leads from different sources: Website, Call sales number, Chat, Physical, Online Events etc.
Researching new vendor and program opportunities that generate qualified leads;
Reach out to set of leads in specific verticals and qualify them
Link business objectives to marketing campaigns and plan to meet future business needs
Collaboration with Sales Representatives
Help define business approach with Sales Representatives
Actively play a part in ensuring financial targets are reached
Track, route and redirect problems to correct resources
Follow up with customers, provide feedback and see problems through to resolution
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Responding within agreed time limits to callouts
Develop and deliver custom presentations on Google Enterprise solutions
Participate in trade shows and conventions
Manage a portfolio of customers
Feedback any important customer information to Customer Support/Services Team
Build strong and positive relationships with customers at various levels
Build and document knowledge about the customers’ business and technical setup and any other duty as may be assigned

Skills & Qualifications

Bachelor degree with strong academic record or 2+ years of equivalent experience in a similar demand generation role, driving enterprise, B2B leads for a high tech company, preferably a cloud computing company or software provider.
Previous experience selling Google apps and Microsoft solution is an advantage
Experience with Google Adwords, Google Apps, Microsoft solutions, sales force, Mail chimp is a major plus
Knowledge of Digital marketing is an advantage
A quick learner who is comfortable operating in the unknown and a willingness to take on a variety of marketing projects

Experience

Required Experience : 3-5 years

POSITION : Technical Account Manager 

Job Role 

This role seeks to maintain customer satisfaction by providing problem solving resources effectively and efficiently.The individual would be responsible for the management of portfolio of clients. It is largely a client facing role which requires the individual to work both strategic long term and short term plans and projects.

Responsibilities

Manage all technical aspects of the company’s relationship with clients
Serve as liaison between the customer(s) and the organisation.
Address product related questions and challenges
Own overall relationship with assigned clients, which include: Increasing adoption, ensuring   retention, and satisfaction.
Build and document knowledge about the client's business, technical setup,Birthdays & service anniversary dates and etc
Manage and documents all engagements with clients
Actively play a part in ensuring financial targets are reached
Work with the Service Delivery Team to provide quality service to clients in all assigned tasks to ensure client satisfaction
Drive continued value of company products and services
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Address and resolve basic incidents and requests; Log all incidents and requests
Engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
Analyze and resolve incidents and requests regarding use of application software or hardware Logs and tracks incidents and requests from identification through resolution Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete
Advocate customer needs/issues cross-departmentally
Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude
Ensure the end to end customer experience and provides a single point of contact for the customer on assigned issues
Provide after hours and on call support as needed
Notify management of increasing trends, unusual activity or repeated activity
Manage company’s online presence e.g Google+, twitter, linkedIn, facebook e.t.c
Maintain and protect confidentiality with regard to all aspects of client and employee information
Identify any training/knowledge needs for clients and colleagues
Identify/develop additional upsell and cross-sell opportunities
Prepare and perform training of clients and colleagues
Collaborate with senior level personnel within Support, Sales and Deployment team’s to troubleshoot 
Complex technical issues and advocate for feature developmentsPerform other duties as assigned

Skills & Qualifications

BA/Bsc in Information Technology, Computer Science or related degree or equivalent with a strong academic record
Phone or field based technical/ sales experience
Previous experience in a technical account management role
Ability to match client’s business requirements with product capabilities
Consistently practices strong organizational, communication, project management, negotiation and problem solving skills
Trouble shooting skills in web technologies is an added advantage
Strong verbal & written communication, analytical skills and good command of English language
Ability to execute multiple projects in a high activity environment
Track record of strong performance and ability to work under pressure
Strong persuasion, negotiation and influencing skills
Demonstrable interest in sales, technology and the internet with a desire to learn
Highly motivated, energetic, self-starter, can work independently and proactively to resolve issues, take ownership of projects/tasks
Strong time management, organizational skills and attention to detail
Strong analytical skills and ability to interpret data, identify trends, analyze program effectiveness and ROI
Post NYSC

Experience

Required experience: 3-5 years

POSITION : Sales Executive 

Roles and Objectives

This role seeks to meet ambitious customer acquisition and revenue growth objectives.
The individual will be responsible for developing and executing all key growth sales strategies, tactics and action plans required to achieve financial targets.

Responsibilities

Establish, develop and maintain business relationships with customers in the assigned territory/market segment to generate new business for the organization’s products/services
Seek out key stakeholders and work across customer organizations to identify opportunities, upsell, and close deals
Understand customer’s requirements and product capabilities on a business and technical level to effectively communicate the unique benefits of our business solutions and appropriately set expectations
Expedite the resolution of customer problems and complaints.
Coordinate sales effort with marketing, sales management, accounting and technical service groups
Develop and deliver custom presentations on our company’s enterprise solutions
Meet and exceed quarterly sales targets
Prioritize and qualify incoming leads from different sources: Website, Call sales
Number, Chat, Physical and Online Events
Participate in trade shows and conventions
Reach out to set of leads in specific verticals and qualify them
Develop and maintain the relationships with current customers and potential customers
Follow up for collection of payments and Implement the company’s marketing plans as required.
Collaboration and help define business approach with Sales Specialists in your team                   

Skills and Qualifications

Technical Sales experience is an added advantage
Sales experience with very good understanding of Google messaging and collaboration products and/or Microsoft O365/Azure
Previous experience selling enterprise messaging solutions is required
Strong analytical and problem solving skills
Ability to work independently
Insightful, can suggest and implement changes to improve individual and team processes, sales methodology and user experience
Master and maintain strong knowledge of market needs, competition and latest industry news and trends
Strong communication skills (verbal and written) with fluency in English. Be able to articulate when under pressure

Experience

Required Experience: 3-5 years