Account Manager Needed at NCR Corporation (NYSE: NCR)

Employment Nigeria 07-Jul-2016 LAGOS , Accounting

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR is headquartered in Duluth, Georgia, USA.

POSITION : Account Manager

Position Summary & Key Areas of Responsibility

Position responsible for identifying and targeting opportunities across existing and new prospects.
Responsible for maintaining and growing file value and serving as the principal FSD SS representative ensuring the highest level of customer service and support to NCR major accounts; Also responsible for demand creation of NCR SS for existing and new accounts within an assigned;
Provide subject matter expertise and support for all SS sales campaigns into targeted accounts
Responsible for customer relationships ensuring that all customer requirements are identified and met driving volume and growth into these user accounts; Key interface or liaison between the customer, sales support teams, the factory, product management and other internal resources with regard to FSD-SS sales and services issues for current customers;
Position requires strong relationship management and carries the responsibility for the customer's satisfaction with NCR
Ensure that key customer accounts continue to thrive in a partnership with NCR; Responsible for any prospect opportunity within their assigned account base in order to advance the business opportunity for new solutions as identified by the region
Schedules and conducts regular customer meetings to discuss customer-specific issues, review FSD (Financial System Division)/WCS (Worldwide Customer Services) performance/value, ongoing projects and rollouts, and to position new solutions and insure that all outstanding invoices are current; Continually seek to build and enhance enduring relationships with key customer interfaces while working to achieve a thorough understanding of the customer's requirements and addressing customer issues, escalating them, as necessary, to the appropriate internal parties in order to drive them toward resolution
Continually fill the pipeline with qualified opportunities and execute winning sales campaigns to deliver quarter on quarter growth from those opportunities
Obtains customer or industry information that assists in responding to customer's needs and requirements; Capitalizes on industry knowledge and customer contacts to uncover future business opportunities; Responds to competitive threats in order to maximize FSD's customer retention rate; Understands the formal and informal decision making process within each of the accounts

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Account Manager Needed at NCR Corporation (NYSE: NCR)

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