Customer Service/Relationship Executive at OASIS Medspa

 Employment Nigeria 29-Jul-2016 LAGOS , Customer Service  

OASIS Medspa is a corrective skin care clinic and luxury day spa, which is dedicated to helping people achieve a flawless complexion and healthier looking skin.

We are honored to be in the forefront of providing FDA approved state-of-the-art corrective skin care to men and women of color. Established in the year 2014 by Miss Freda Francis, the Medspa draws clients from within and without Nigeria.

POSITION : Customer Service & Relationship Executive

Job Description

  • Our Customer Service & Relationship Executive is one of the most critical parts of our team.
  • We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, call and book appointments and resolve any emerging problems that our clients might face with accuracy and efficiency.

Job Duties

  • Responsible for the day-to-day activities of the Medspa’s front office to include customer service, meeting/greeting clients, scheduling, invoicing, and assisting the rest of the MedSpa team. These include but are not limited to:
  • Schedule, monitor and follow up client appointments
  • Provide clients with information about Product & Service offerings
  • Receive payments for services and supplies, maintains client bookings
  • Complete new client sheet and maintain up to date client database
  • Set-up and maintain ‘tickle file’ for thank you’s,  birthdays, anniversaries, and other special occasions
  • Use company software to mine data for Customer Relationship Management
  • Maintain a neat and efficient work area
  • Provide facility tours to first time visitors to the Spa
  • Submit daily operational reports to management
  • Other duties as assigned by management

Qualifications

  • The ideal candidate for this position is expected to have a minimum second class lower degree in any course of study.
  • He/she must be computer literate and have a minimum of intermediate competency in Microsoft office suite
  • The ideal candidate must be interested in Skin Care and pay attention to personal appearance.
  • Experience: Minimum experience of 2 - 3 years preferably in the hospitality industry.
  • Working Hours: Tuesdays - Saturdays with alternate Sundays

How To Apply
Interested and qualified candidates should send their CV's and cover letters to:hr@oasismedspang.com using the position they are applying to as the subject of the mail.



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