Vacancy for Call Center Supervisor at Teclab Management Services Limited

 Employment Nigeria 22-Aug-2016 LAGOS , Managerial   Administrative  

Teclab Management Services Limited - Our Client, is recruiting to fill the position below:

POSITION : Call Center Supervisor

Core Purpose of the Job

  • Organize and direct the staff of our call Center.
  • You will be responsible for assessing their work and give them feedback to maximize performance.

Task Complexity:
You are expected to contribute meaningfully with the following duties:

  • Assist in the formulation of targets for individuals and teams
  • On board new Call Center employees
  • Answer questions from staff and provide guidance and feedback.
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Provides product/service information by answering questions; offering assistance

Academic and Professional

  • First Degree in Business Administration, Humanities or Social Sciences, an MBA will be an added advantage.
  • Minimum of 4 Years’ Experience In a similar role.

Skills/ Knowledge/ Attributes :

  • Good Listening Skills
  • Good People Skills
  • Good influencing and problem solving skills
  • Telephone Skills
  • Ability to learn fast
  • Ability to work under pressure
  • Data Entry Skills
  • Job Knowledge,

How to Apply
Interested and qualified Candidates should send their CV's to: hr@teclab-ng.com



Sorry the application deadline for this job has elapsed



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