O&M Technician at a leading Engineering Company

Employment Nigeria 15-Aug-2016 LAGOS , Engineering

MasterMindsHRSG Management Consulting - Our client, a leading Engineering company with specialization in telecommunications, power & technology infrastructure products, manufacturing & global supply, is recruiting to fill the position below:

POSITION : O&M Technician, NOC

Roles and Responsibilities

Provides 24/7 Network surveillance, monitoring, reporting & escalating the incidents
Performs initial investigation and/or troubleshooting of system and network issues to determine root cause and resolution. Escalates as required to meet target timelines.
Dispatches field technicians or related persons to network elements according to trouble tickets or preventive/corrective schedule.
Controls infrastructure access to field technicians and contractors as per guideline.
Responsible for doing proper follow up with field technicians on pending trouble tickets or preventive tasks given to them.
Ensures that all trouble tickets or assigned tasks that go beyond certain duration are properly escalated according to escalation matrix, root cause is collected and prepares report to management.
Prepares daily NOC and other reports as per guideline.
Provides real time and prompt resolution to all network faults, records their RCAs, analyzes and reports to improve and maintain network performance and quality.
Implements and controls service affecting work.
Coordinates and controls work from other departments e.g subcontractor, client.
Gets feedback from field technicians for corrective / emergency and preventive maintenance work or any other tasks assigned and informs to respective manager according to process.
Maintains the high level of client service expected.
Acts as point of contact for client and management for all coordination work and maintains good working relations.
Develops and documents support procedures
Answers client, field technicians & management’s phone calls and emails requesting technical assistance.
Resolves tickets as quickly and thoroughly as possible.

OH&S/QMS Roles and Responsibilities

Ensures the implementation of OH&S/QMS requirements on all assigned cell sites.
Fills all related OH&S/QMS documents on sites.
Conducts site safety induction by explaining to subcontractors their responsibilities in terms of OH&S requirements of our client.
Ensures that adequate PPE is used by both our client and subcontractors’ teams.
Ensures that safe work procedures are being adhered to
Investigates and fills the incident investigation report and shares it with the OH&S representative.
Ensures emergency drills are conducted on sites.
Deals directly with the client’s representative on all OH&S matters on sites.
Reports on any hazard, incident, and accident to the direct supervisor of all assigned sites.

Qualifications Requirements

2-5 years experience in similar field.

Education Requirements:

Minimum H.N.D in Electrical Engineering.

How To Apply
Interested and qualified candidates should send their Application letters and CV's to: careers@mastermindshrsg.com

Note: Please candidates MUST specify the role they are applying for as the subject of the mail.

Sorry the application deadline for this job has elapsed

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O&M Technician at a leading Engineering Company

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