Relationship Manager at Standard Chartered Bank Nigeria

Employment Nigeria 15-Sep-2016 LAGOS , Banking and Finance

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

POSITION : Relationship Manager, Priority Banking

Job Descriptions

Advise Priority Clients approaching Bank with complex individual needs
Engage Affluent and hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
Acquire and activate new Affluent/potential Affluent client referred to from ETB clients or directly to Priority Banker/Team.
Prepare and educate clients to interact via digital platforms

Key Roles and Responsibilities
Engaging and deepening activities
Methodically engage (remote):

Have complete knowledge of the clients in terms of the profile & assets
Create analytics-backed next best conversation

Needs/Achor Products:

Individual banking products (PL, CASA etc), Wealth Products

Meet & deep sell (remote & in person):

Develop a comprehensive Account Plan for at least 20% of client base
Meet in person to meet advisory needs (once a month/quarter)
Connect client with specialists
Set up products
Conduct/connect for periodic CDD reviews
Conduct fulfillment & activate

Services (remote):

Refer most servicing activities to Client Service Officers/Managers
As needed by clients

Key Responsibilities
Acquiring on referrals:

Connect & prepare (remote)
Connect & start up referred leads (including Business Client owners, CC and CIC C-level executives with more advanced needs)
Explain proposition & requirements in full

Needs/anchor products:

PL, CASA, Wealth Products
Meet, deep sell & train (in person)
Meet, listen and determine further needs
Set up anchor products & initiate cross-sell
Conduct/connect for CDD
Educate and conduct initial set up for online, ATMs, Client Centre
Conduct fulfillment & activate

Key Stakeholders

Priority Wealth Specialists
Client Service Manager, Affluent
CDD team
Branch Manager

Skill Requirements
Product broadening:

Enhanced multi-product Priority knowledge
Market and competition knowledge

Client engagement:

Presentation and soft skills tailored to engaging Affluent Clients
Internal stakeholder engagement skills
Closing deals
Ability to drive and manage client interaction
Communication and presentation skills
Negotiation and objection handling
Client training on digital solutions

Journey completion:

Discipline and time management to handle a client portfolio
Ability to solve problems and close issues without handing over
Strong analytical ability
Understanding of Priority CDD principles

AML/CDD Clause:

Ensure all reasonable steps are taken to verify the identify customers.
Retain adequate records of identification, account opening and transactions
Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels
Maintain raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through eLearning or any material updates provided by the Bank.

Source of Leads:

Sales force generated (RM personal contacts) - Family of clients in particular
Affluent senior executives of employers (primarily BC/CC/CIC)
Affluent senior executives of employers in EB

Associated Client Journeys

Acquiring from individual client referrals
Actively engaging during the first 3 months
Supporting the client on any client-initiated needs
Proactively reaching out to client for advice discussions
Delivering on transactions, service requests, mobile/online training
Proactively engaging with the “Hidden Affluent”
Updating CDD
Managing Client’s credit situation
Migrating newly Affluent.

Target Clients:

Priority ETB Clients.

Sorry the application deadline for this job has elapsed

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Relationship Manager at Standard Chartered Bank Nigeria

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