Tools Analyst Needed at a Global ICT Solutions Company

 Employment Nigeria 22-Sep-2016 LAGOS , Engineering  

MacTay Group - Our client, a global ICT solutions Company, is currently seeking to employ suitably qualified candidates to fill the vacant position below: 

POSITION : Tools Analyst

Job Description

  • Particular applications to be supported and maintained include Service Desk, Change Management, Service Request Management, Dashboards and Business Analytics, and Asset Management.
  • Based on the project requirement to deploys, configures and maintains all the project required IT tools, including the BMC Remedy ITSM tools, monitoring tools and automation tools and related integrations.
  • Frequent interaction is required with IT Service Center, the change management team, the asset management team, database team, and server team. Problem solving, communication and teamwork are keys to success in this position.
  • Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management
  • Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL)
  • Customization and creation of Remedy workflows according to customer requirements
  • Ability to estimate work effort for customizations, enhancements, and configuration requests
  • Advanced analysis and troubleshooting
  • Creating and maintaining technical documentation with respect to system design

Requirements

  • More than 5 years IT operation and maintenance experience, master mainstream IT operation and maintenance tools, automation tools, reports tools. Be familiar with process deployment and configuration
  • Ability to manage and monitor application availability and have excellent ability of analysis, problem-solving
  • With strong communication skills, be able to organize IT service desk, change management team, asset management team, database team and server team to discuss and solve problems


Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Sales Representatives Jobs in Lagos

Nestle Nigeria Engineering Trainee Programme 2015

Graduate Mechanical Engineer at Drausnet Nigeria

QA/Test Engineers Job at Buksen Engineering Services

Job at XNet Security Technologies Limited


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Talent Developer Assistant & Methods Lead in a Multinational Oil and Gas Company

Immigration/Visa Officer, PHC & Lagos in a Multinational Oil and Gas Company

PTM Archive Co-Ordinator (PHC) at Maventeq Systems Limited

Payroll Officer at Maventeq Systems Limited

Accounts Receivable Officer at Sahara Group

More

GET FREE JOB ALERTS

POPULAR JOBS

Consultant (Orthopaedic & Traumatology Paediatrics) at the Lagos University Teaching Hospital (LUTH)

Consultant (Haematology & Blood Transfusion) at the Lagos University Teaching Hospital (LUTH)

Consultant (Anatomic & Molecular Pathology) at the Lagos University Teaching Hospital (LUTH)

Medical Officer (Clinical Pathology) at the Lagos University Teaching Hospital (LUTH)

Consultant (Medicine - Rheumatology) at the Lagos University Teaching Hospital (LUTH)

Accounts Receivable Officer at Sahara Group

Quality Control Officer at Sagar Vitaceuticals Nigeria Limited

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,