Front Office Manager at a Global ICT Solutions Company

Employment Nigeria 23-Sep-2016 LAGOS , Customer Service

MacTay Group - Our client, a global ICT solutions Company, is currently seeking to employ suitably qualified candidates to fill the vacant position below:

POSITION : Front Office Manager

Job Description

Design and evaluate quarterly PBC (Personal Business Commitment) with team member
Attend daily NOC operation meeting
Attend Weekly OPS meeting
Request advanced product training
FO daily, weekly, monthly report design and quality improvement.
FO handover report design and quality improvement
Create and perfect work flow
Ensure all TT are created within SLA
Ensure FO team get the newest topology and network information
Ensure FO team get the newest fault category and fault grading
Ensure 7*24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc.
Ensure FO team to escalate all the network problem according to SLA, including availability KPI
Ensure all TT are followed and updated according to SLA
Conduct audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shooting
Follow the critical network issues and update to NOC manager, and Irancell managers
Make FO preventative maintenance plan and ensure implementation quality
Ensure issues found by preventative maintenance are properly escalated
Ensure FO team to do Data collection, Network performance collection and 7*24 monitoring
Audit CR and arrange FO team to supervise the service during CR implementation, and verify the service status after CR finished
Ensure all the CR are properly recorded and followed
Ensure FO team to supervise and follow up all network equipment integration, ATP with project department
Arrange FO team to cooperate with BTS acceptance and ensure quality, such as TCH availability, etc
Arrange FO team to check hardware and software version, data configuration
Ensure all the site access are under FO control and have reference number
Ensure FO team to supervise network service status during site access
Ensure all network problem caused by site access are properly followed
Ensure a good and reasonable shift plan, especially during holidays and festival
Ensure shift plan implementation quality
Ensure the quality of shift handover
Possesses detailed knowledge in GSM, 3G and IP
Knowledge in Network Management Systems and TMN Architecture (OSS, LAN, WAN, TCP/IP)
Good knowledge of network topology, traffic handling capabilities and traffic characteristics
Good knowledge of network performance / configuration parameters and their interpretation and use
Network service / performance focused
Good knowledge about network operation processes and interfaces
Good knowledge of network implementation / integration processes
Detail knowledge in Transmission : Microwave, Optical, Leased Lines

Requirements

Bachelor Degree in Engineering (Electrical & Electronics) / Bachelor Degree in Telecommunications / Bachelor Degree in Computer Science
5 to 6 years of relevant working experience
Performance management
Communication skills at CxO level
Customer Expectation Management
Excellent team player
High level leadership skills(be able to manage a team of 70+)
Excellent reporting and planning skills
Time management
Fault management
Good analytical and investigation technique
Excellent team player
Decision Making Skills

Sorry the application deadline for this job has elapsed

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Front Office Manager at a Global ICT Solutions Company

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