LAN & Connectivity at a Global ICT Solutions Company

 Employment Nigeria 23-Sep-2016 NIGERIA , Engineering   IT and Telecoms  

MacTay Group - Our client, a global ICT solutions Company, is currently seeking to employ suitably qualified candidates to fill the vacant position below: 

POSITION : LAN & Connectivity

Job Description

  • Assist in providing technical support to end users of IT network infrastructure
  • Assist in ensuring the prompt resolution of escalated faults and requests from the call centre and helpdesk. Act as second level of support for escalated issues.
  • Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved.
  • Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored.
  • Assist in setting up and executing technical test plans for device modification, new deployment and upgrades.
  • Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers, cabling, etc) related issues and requests down to the last line of support before escalating to third-party vendors.
  • Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance schedule).
  • Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager, Network Infrastructure Support.
  • Liaise with the help desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements.
  • Liaise with relevant unit/ team/function in carrying out all relevant activities.
  • Attend team/divisional/departmental meetings as required.
  • Provide guidance and manage the performance of subordinates (where applicable).
  • Prepare/compile agreed periodic activity and performance reports

Requirements

  • First degree or equivalent in a relevant discipline.
  • Minimum of two (2) years relevant work experience.


Sorry the application deadline for this job has elapsed



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