Qualiserve Group - The organization started its operational activities as Qualiserve Technologies Ltd in the year 2005 to provide ICT solutions. Since then, Qualiserve has earned a reputation of helping its clients to attain improved performance in the provision of quality services in IT and other areas such as Telecom Infrastructure and Man-power Outsourcing. This we have achieved through a diverse pool of professionals, leveraging on the best practices, innovations and a strong backing from our financial partners to deliver world class services.
POSITION : Front Office Manager
Responsibilities
- Design and evaluate quarterly PBC (Personal Business Commitment) with team member
- Attend daily NOC operation meeting
- Attend Weekly OPS meeting
- Other meetings if needed
- Request advanced product training
- FO daily, weekly, monthly report design and quality improvement
- FO handover report design and quality improvement
- Create and perfect work flow
- Ensure all TT are created within SLA
- Ensure FO team get the newest topology and network information
- Ensure FO team get the newest fault category and fault grading
- Ensure 7*24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc
- Ensure FO team to escalate all the network problem according to SLA, including availability KPI
- Ensure all TT are followed and updated according to SLA
- Audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shooting
- Follow the critical network issues and update to NOC manager, and Irancell managers
- Make FO preventative maintenance plan and ensure implementation quality
- Ensure issues found by preventative maintenance are properly escalated
- Ensure FO team to do Data collection, Network performance collection and 7*24 monitoring
- Audit CR and arrange FO team to supervise the service during CR implementation, and verify the service status after CR finished
- Ensure all the CR are properly recorded and followed
- Ensure FO team to supervise and follow up all network equipment integration, ATP with project department
- Arrange FO team to cooperate with BTS acceptance and ensure quality, such as TCH availability, etc
- Arrange FO team to check hardware and software version, data configuration
- Ensure all the site access are under FO control and have reference number
- Ensure FO team to supervise network service status during site access
- Ensure all network problem caused by site access are properly followed
- Ensure a good and reasonable shift plan, especially during holidays and festival
- Ensure shift plan implementation quality
- Ensure the quality of shift handover
Educational Background
- Bachelor Degree in Engineering (Electrical & Electronics) / Bachelor Degree in Telecommunications / Bachelor Degree in Computer Science
Work Experience:
- Detail knowledge in GSM, 3G and IP
- Detail knowledge in Transmission : Microwave, Optical, Leased Lines
- Knowledge in Network Management Systems and TMN Architecture (OSS, LAN, WAN, TCP/IP)
- Good knowledge of network topology, traffic handling capabilities and traffic characteristics
- Good knowledge of network performance / configuration parameters and their interpretation and use
- Network service / performance focused
- Good knowledge about network operation processes and interfaces
- Good knowledge of network implementation / integration processes
- 5 to 6 years of relevant working experience
Professional Knowledge/ Key Skill:
- Performance management
- Communication skills at CxO level
- Customer Expectation Management
- Excellent team player
- High level leadership skills(be able to manage a team of 70+)
- Excellent reporting and planning skills
- Time management
- Fault management
- Good analytical and investigation technique
- Excellent team player
- Decision Making Skills
Other Requirement:
- Ability to work off hours depending on Network outages and customer requests
- 24x7 availability to support after office hours, and be able to relocate with in the country
- Very good communication skill, Oral and write English
How to Apply
Interested and qualified candidate should send their CV's to:careers@qualiservegroup.com
Sorry the application deadline for this job has elapsed
