Entry Level Call Agents at Lorache Consulting

 Employment Nigeria 16-Sep-2016 LAGOS , Customer Service  

Lorache Consulting - Our client, is currently seeking to employ suitably qualified candidate to fill the position below:

POSITION : Call Agent (Outbound & Inbound)

Job Roles

  • Handle customers complaint, request and queries via inbound calls.
  • Will be responsible for calling customers who are overdue on payments on their accounts.
  • Make calls to customers who have previously indicated a need for help with technical problems.
  • Prepare daily activities report and share with TL/ Supervisor and HOD.
  • Ensure relevant communication, data and record are updated and recorded accordingly.
  • Identify and escalate situation requiring urgent attention to appropriate department.
  • Build customer interest in product and services for all queries being attended to.
  • Ensure that calls are answered within defined threshold of 20seconds.

Function/Domain:

  • Customer Service/ Customer interaction group.

Requirements
Essential Attribute: 

  • Computer Knowledge, Internet and Tech Savvy, Customer queries resolving skills, Sales Acumen, Customer focus, Excel Knowledge is a must, Languages (Hausa, Igbo, Yoruba and English)

Desired Attribute:

  • Relevant industry experience Preferred.

Qualification and Desired Experience:

  • Candidate should possess Graduate / Post Graduate qualification.
  • Must have  1-3 Years

How to Apply
Interested and qualified candidates should send their Applications and CV's to:jobs@lorachegroup.com



Sorry the application deadline for this job has elapsed



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