IT Support Assistant (Intern) at Eat'n'Go

Employment Nigeria 30-Oct-2016 LAGOS , IT and Telecoms Fast Food and Restaurant

Eat'n'Go brings great taste to Africa. A restaurant group dedicated to bringing the best F&B brands and concepts to Africa, Eat'n'Go feeds your needs.

POSITION : IT Support Assistant (Intern)

Job Summary

As a Support Specialist, you will be responsible for maintaining user uptime and improving computing experiences. You will also be responsible for providing exceptional customer service to both internal and external customers.
You will be receiving mails/calls indicating a user support request, and you will identify and resolve issues.
The requests may involve working with other resources and vendors to deliver effective support services. You will then provide ongoing technical support and follow up with clients (Stores and Head office).
Primary Relationships
The position reports to the IT Support Executive and serves as a member of the I.T department.

Principal Accountability

Identifying, troubleshooting, resolving, and documenting user system issues
Maintaining customer satisfaction in every step of the service delivery
Installing, supporting, configuring, evaluating, maintaining, monitoring, and analyzing systems and software in your assigned sight
Utilizing remote monitoring and management software to resolve client requests
Documenting, reviewing, and improving existing or new procedures and workflows
Responding to client support request tickets, calls, and emails:
Updating service work notes
Prioritizing work to resolve complex support client issues
Establishing a high level of personal credibility and building strong relationships
Providing updates, status, and completion information to IT Manager

Knowledge and Skills
Knowledge:

The incumbent must have proficient knowledge in the following areas:
Computer hardware and software systems and programs
Computer networks, network administration and network installation
Computer troubleshooting
Computer viruses and security
E-mail and internet programs

Skills:
The incumbent must demonstrate the following skills:

Ability to install and administer computer hardware, software and networks
Team building skills
Analytical and problem solving skills
Effective verbal, presentation and listening communications skills
Effective written communications skills
Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics

Qualification

Current or recent enrollment in Computer Science/Computer engineering undergraduate degree program with an interest and aptitude to work in the IT department.

How to Apply
Interested and qualified candidates should send their CV's and Applications to: hr@eatngo-africa.com

Sorry the application deadline for this job has elapsed

Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

IT Support Assistant (Intern) at Eat'n'Go

SIMILAR JOBS

MOST RECENT JOBS

GET FREE JOB ALERTS

POPULAR JOBS

Employment Nigeria

Job Seekers

Employers

Contact