Customer Sales Advisor at Best Mobile

 Employment Nigeria 24-Nov-2016 LAGOS , LEKKI , Customer Service  

POSITION : Customer Sales Advisor

Description

Job Summary: Interact and approach customers with the aim of making a sale, provide and process information in response to their inquiries, concerns and requests about products and services.

Key Responsibilities:

  • Listening to customer requirements and presenting appropriately to make a sale.
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints and record details of actions taken.
  • Respond promptly to customer inquiries and resolve customers complaints.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide pricing and delivery information.
  • Attract potential customers by answering product and service questions: suggesting information about other products and services.
  • Open customer account by recording account information.
  • Maintain customer records by updating account information.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Conduct regular general store housekeeping to ensure store is clean and tidy.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team efforts by accomplishing related results as needed.
  • Carry out all activities as assigned by the Customer Sales Team Lead.

Knowledge/Skills/Ability:

  • Ability to use one’s initiative and as a member of a team.
  • Effective verbal communication skills.
  • Strong interpersonal skills.
  • Self-driven and result oriented.
  • Sound product knowledge.
  • Strong telephone etiquette

Requirements

Education and Experience:

  • A relevant degree in any discipline
  • One year working experience in a customer service role within a reputable organization.
  • Proficiency in MS Office applications.

REASONING ABILITY

  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to read, analyze, and interpret the most complex documents.


Sorry the application deadline for this job has elapsed



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