Customer Care & Telemarketing Officer at Best Mobile

 Employment Nigeria 01-Dec-2016 LAGOS , LEKKI , Customer Service  

POSITION : Customer Care & Telemarketing Officer

Description

Serve customers by providing product and service information; resolving product and service problems.

Key Responsibilities:

  • Attract potential customers by answering product and service questions; suggesting information about other products and services.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Promise prompt feedback to customers on service delivery promise.
  • Follow-up on customers who promised to make purchases to ensure that the actual purchases actually happen.
  • Make & receive a minimum of 60 calls in a day.
  • Efficiently document customers’ information, enquiries, complaints and actions taken to resolve issues and hence send daily call log to the Sales & Marketing Manager copying the MD.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience.

Knowledge/Skills/Ability:

  • Excellent communication skills – Verbal & Written.
  • Time Management skills.
  • Strong customer orientation.
  • Strong telephone etiquette.
  • Problem solving skills.
  • Multitasking skills.
  • Sound product knowledge.

Requirements

Education & Experience:

  • Bachelor’s degree in any relevant discipline.
  • Minimum 3 years working experience in a customer service position preferably in the telecom industry
  • Proficiency in MS Office applications.

REASONING ABILITY

  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to read, analyze, and interpret the most complex documents.


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