Head, Customer Service at ToLet.com.ng

 Employment Nigeria 30-Nov-2016 LAGOS , Customer Service   Administrative  

ToLet.com.ng - We provide a comprehensive property rentals platform that helps Lagosians navigate the stressful, frustrating and unstructured Lagos property rental market.

POSITION : Head of Customer Service

Job Description

  • In order to push our continued level of success, we require talented and resourceful individuals to head our dynamic Customer Service team; the successful candidate will be responsible for ensuring product and services meet the established standards of quality including reliability and performance.

Responsibilities

  • Develop and update customer service policies and procedures.
  • Manage and lead a team of customer services staff .
  • Ensure required rate of conversion of lead within all conversion funnel.
  • Ensure month on month growth on all conversion funnel.
  • Develop, integrate and enforce departmental policy.
  • Ensure accomplishment of target across units
  • Monitor relevant periodic targets per role.
  • Making sure accurate records are kept of communications with customers.
  • Give feedback on results.
  • Organise regular trainings based on data collected.
  • Handle complaints on major issues.
  • Ensure customers’ needs and expectations are satisfied.
  • Analysing key management information to see how well customers are being served.
  • Assist in recruitment, trainings and appraisals of staff.
  • Keeping up to date with developments in customer service.

Qualifications and Experience

  • Minimum of Bachelor's Degree.
  • Experience with implementation of corrective action programs.
  • Customer service experience.
  • Strong computer skills including Microsoft Office and databases.
  • Knowledge of relevant regulatory requirements.

Key Competencies:

  • Attention to details.
  • Communication skills - verbal and written.
  • Data collection, management and analysis.
  • Problem analysis and problem solving.
  • Planning and organizing.
  • Judgment and decision-making.
  • Customer service orientation.
  • Teamwork.


Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Graduate Receptionist/Customer Care Officer at B-PAC Nigeria Limited

Latest Jobs at Mikano via Best Search

Retail Sales Representative

Front Desk Officer at Infostrategy Technology Nigeria Limited

Current Job at FINCA International


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Talent Developer Assistant & Methods Lead in a Multinational Oil and Gas Company

Immigration/Visa Officer, PHC & Lagos in a Multinational Oil and Gas Company

PTM Archive Co-Ordinator (PHC) at Maventeq Systems Limited

Payroll Officer at Maventeq Systems Limited

Accounts Receivable Officer at Sahara Group

More

GET FREE JOB ALERTS

POPULAR JOBS

Consultant (Orthopaedic & Traumatology Paediatrics) at the Lagos University Teaching Hospital (LUTH)

Consultant (Haematology & Blood Transfusion) at the Lagos University Teaching Hospital (LUTH)

Consultant (Anatomic & Molecular Pathology) at the Lagos University Teaching Hospital (LUTH)

Medical Officer (Clinical Pathology) at the Lagos University Teaching Hospital (LUTH)

Consultant (Medicine - Rheumatology) at the Lagos University Teaching Hospital (LUTH)

Accounts Receivable Officer at Sahara Group

Quality Control Officer at Sagar Vitaceuticals Nigeria Limited

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,