Employment Nigeria
08-Dec-2016
LAGOS ,
Administrative
Ericsson - We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
POSITION : Managed Services Operations Assurance Head
Job Summary
This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.
This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
This role is responsible for ensuring SLA/WLA are in place and is also responsible to manage the financials for the assigned countries.
Responsibilities & Tasks
Daily Customer Complaints.
H/W maintenance Preventive maintenance.
End to end issue handling and coordination with GSC.
System Administration.
Customer Handling.
Technical Competences:
ECW/EWP Experience.
Unix/Linux Knowledge.
Java/shell scripting.
Knowledge of Oracle/PL/SQL.
F5/VMware/VSphere.
Ericsson Charging System Knowledge.
Working knowledge of different H/W components link HP Servers/EMC/F5 etc.
Position Qualifications Core Competences:
Knowledge of Managed Service Telecom Operations Practice
Presentation & Communication Skills
Knowledge sharing
Problem Solving and strategic thinking
Ericsson Knowledge
Language Skills
Delivering Results & Meeting Customer Expectations
Analyzing
Working with People
Creating & Innovating
Applying Expertise and Technology
Minimum Qualifications & Experience
Minimum 5 to 10 years of IT/Telecom experience.
B.Tech/B.E/MCA.
Preferred Qualifications & Experience
Problem solving and trouble shooting skills
Good communication skills
Cost Awareness
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