Hamilton Lloyd and Associates - Our client is a start-up Healthcare company headquartered in the UK with presence in Nigeria and with immediate expansion plans across Africa; and with a focus on the delivery of specialized digital healthcare services across the country. As part of the set-up of the Nigeria office, our client is recruiting to fill the position below:

POSITION : HR Manager/Office Administrator

Job Summary

• To plan, direct, and coordinate human resource activities of an organization and to maximize the strategic use of human resources and maintain functions such as employee compensation, recruitment, personnel policies, job evaluations, benefits, education and training programs and regulatory compliance.

Main Responsibilities

• Plan, organize, direct and control or coordinate the personnel or labor relations activities of an organization.
• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Bridge management and employee relations by addressing demands, grievances or other issues
• Nurture a positive working environment
• Manage the recruitment and selection process
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management
• Initiate and monitor the entire recruitment process, which consists of job posting, hiring, conducting recruitment exams (if any) and interviewing prospective candidates.
• Administer compensation, benefits and performance management systems, and safety and recreation programs.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
• Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
• Plan and conduct new employee orientation and induction process to foster positive attitude toward organizational objectives.
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
• Analyze training needs to design employee development, language training and health and safety programs.
• Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
• Coordination of Appraisal for the entire staff within the organization over a monthly or yearly basis and provision of rewards for exceptional performances.
• Management of annual leave roster, post probation confirmations, data base management, and health, safety and environment services at the branch.
• Coordinate the resolution of specific policy-related and procedural problems and inquiries.
• Attend to employees grievances and complaints, provide guidance if necessary.
• Administer and explain benefits to employees, serve as liaison between employees and insurance carriers.
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Supervise administrative staff and divide responsibilities to ensure performance
• Manage agendas/travel arrangements/appointments etc. for the upper management
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data
• Track stocks of office supplies and place orders when necessary
• Submit timely reports and prepare presentations/proposals as assigned
• Assist colleagues whenever necessary

Job Specification

• B.Sc in Human Resources, Social Science or any related field, CIPM or its equivalent will be of an added advantage.
• A Master’s degree in related field is required.
• 4-6 years of relevant experience within the human resource field.
• Knowledge of federal and state employment and benefit laws
• Ability to analyse data and provide recommendations.
• Proven working experience as HR manager or other HR executive
• People oriented and results driven
• Demonstrable experience with human resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labour law and HR best practices
• Excellent verbal and written communication skills
• Strong interpersonal communication skills.
• Outstanding communication and interpersonal abilities
• Excellent organizational and leadership skills
• Familiarity with office management procedures and basic accounting principles
• Excellent knowledge of MS Office and office management software (ERP etc.)
• Must be a creative thinker and excellent team player
• Must be a good initiator and possess good negotiation skills
• Must have excellent skills in management techniques, budgeting, counselling, business planning, and organization and systems design.
• Adequate knowledge of all the human resources policies, including benefits, salary compensation, employment, equal opportunity, payroll, and career planning.
• Confident and capable
• Innovative and pacesetter
• Not afraid to push the envelope
• Pioneers and inventors/innovators
• Team Player

POSITION :  IT Manager

Job Summary

• The IT Manager will lead the Information Technology unit in ensuring that the technology needs of the organization and its customers are met with the highest rate of return, value, and satisfaction.
• He/she will be responsible and accountable for the development and implementation of multiple ICT platform /projects within the limits of requirements, specifications, costs and timelines.

Job Responsibilities

• Provide a wide range of networking and computer support services, involving the effective utilization, maintenance, updating, and enhancement of systems.
• Responsible for troubleshooting, maintaining, and updating workstations, as well as diagnosing and resolving network and server connectivity issues
• Develop information technology strategy in support of the company’s mission and core objectives.
• Direct, control and motivate the staff of the information technology unit.
• Develop an annual business plan and operating budget for the department and monitor the implementation of these to ensure that the financial targets are met.
• Accountable for the management, mentoring and career development of all IT staff.
• Defines and seeks approval for the level of IT resources required to meet these goals and priorities and schedules major projects.
• Direct the preparation and implementation of policies, procedures and standards relating to information and telecommunication systems.
• Responsible for researching and evaluating new technologies.
• Direct, attend and participate in staff meetings and related activities; attend workshops to keep up to date with Information Technology issues.
• Manage information technology and computer systems
• Plan, organise, control and evaluate IT and electronic data operations
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures
• Handle annual budget and ensure cost effectiveness

Job Specification

• Education: Bachelor’s degree BSc in Computer Science, or similar field.
• Experience Required: Minimum 5 years of related work experience.

Required Skills/Abilities

• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
• Proven working experience as an IT manager or relevant experience
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Expertise in data centre management and data governance
• Hands-on experience with computer networks, network administration and network installation
• Ability to manage personnel
• Expertise in data centre management and data governance.
• Hands-on experience with computer networks, network administration and network installation.
• Excellent knowledge of advanced technologies including mobile computing, data warehousing and health information exchange systems
• Excellent leadership and management skills
• Innovative and pacesetter.
• Not afraid to push the envelope
• Motivation to work hard and have a track record of performance
• Team Player

POSITION : Business Development Manager

Job Description

• Demonstrate success at working in a fast-paced, highly-competitive, deadline-oriented environment.
• Self-motivated individual who exhibits a sense of urgency in all marketing- and service-related activities.
• Exceptional communication, presentation, follow-up, negotiation, and closing skills
• Ability to establish and build relationships quickly with global team members as well as within.
• Play an active lead role in the Company’s R&D strategies
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Serve as a lead facilitator both internally and externally for projects
• Proactively hunt for target organizations and establish communication with those businesses that can benefit from the company services.
• Offer insight and leverage learning across product lines. (in drafting project and marketing plan, planning product launch, media communication campaign, sales activation, events, exhibition, channel merchandising.
• To craft sales and marketing plan for financial years.
• To craft and adopt go-to market strategies for the sales team.
• To monitor team's performance and motivating team to achieve targets.
• To conduct sales review meeting for compiling and analyzing pipelines.
• To manage key customer accounts and drive the technical maintenance strategy.
• To provide detailed activity chart to senior management regarding performance.
• To oversee the preparation of proposals and the presentations.
• To prepare and adhere to approved budget.
• Other duties deemed reasonable by the Organisation.

Man Specification

• Bachelor's Degree in Sales/ Marketing, Business Admin, Economics or related discipline.
• Post-qualification experience of 7-10 years senior roles in the marketing and sales function
• Proven working experience as a business development manager, sales executive or a relevant role
• Proficiency in the use of Microsoft office Suite and CRM
• Proven ability to effectively execute streamlined marketing programs
• Ability to analyze and understand marketing data and develop strategies from the insights
• Must be a well-groomed personable individual
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• Must be ambitious and target-driven
• Ability to be flexible and to prioritize in complex situations
• Excellent verbal and written communication skills
• Strong persuasive, critical thinking, sound logic and decision making skills
• Experience in similar work environment will be an added advantage. Innovative and pace setter
• Not afraid to push the envelope
• Motivation to work hard and have a track record of performance
• Experience in customer support is a plus

POSITION : Sales and Marketing Officer

Job Summary

• The incumbent shall sell the company's services to a variety of customers/clients. He/she shall work strategically to increase the awareness of the company's services.

Job Responsibilities

• Making appointments to see potential clients
• Presenting services to clients
• Persuading clients to buy your company's services
• Providing an after-sales service
• Meeting sales targets
• Organising or attending conferences
• Keeping records of sales and customers
• Reporting information back to head office about customer needs.
• Monitoring competitor activity.
• Maintaining knowledge of new developments in the National Health Service (NHS), anticipating potential negative and positive impacts on the business and adapting strategy accordingly.
• Developing strategies for increasing opportunities to meet new customers.
• Staying informed about the activities of health services in a various area.
• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Manage and coordinate all marketing, advertising and promotional staff and activities
• Conduct market research to determine market requirements for existing and future products
• Analysis of customer research, current market conditions and competitor information
• Develop and implement marketing plans and projects for new and existing products
• Expand and develop marketing platforms
• Manage the productivity of the marketing plans and projects
• Monitor, review and report on all marketing activity and results
• Determine and manage the marketing budget
• Deliver marketing activity within agreed budget
• Report on return on investment and key performance metrics
• Develop pricing strategy
• Create marketing presentations
• Liaise with media and advertising
• Collaborate with the sales function
• Monitor industry best practices

Main Specification

• Education: Bachelor’s degree in any related Courses.
• Experience Required: Minimum 3 years of related work experience in similar industry.

Required Skills/Abilities:

• Excellent communication skills.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• An outgoing and persuasive manner and the ability to deal with people who hold differing beliefs or values.
• Excellent written and verbal communication skills
• Formal presentation skills
• Organization and planning
• Strategic thinking
• Problem analysis and problem-solving
• Team-leadership
• Persuasiveness
• Proven ability to drive the sales process from plan to close
• Adaptability
• Creativity
• Judgment
• Decision-making
• Confidence and persistence.
• Patience and self-motivation.
• Analytical and planning skills.
• A flexible approach to work in order to adapt to changes.
• Strong teamwork and networking skills.
• Excellent mentoring, coaching and people management skills
• Commercial and business awareness.
• Innovative and pace setters
• Not afraid to push the envelope
• Motivation to work hard and have a track record of performance
• Strong business sense and industry expertise a major advantage
• Team Player

POSITION : Brand Manager

Job Summary

• The Brand Manager shall be responsible for leading and managing the uncovering of customer insights and delivering innovative marketing campaigns.
• The individual must be able to work in a fast paced, small, entrepreneurial environment and will generate strategies that will grow market share and brand’s reputation, improve customer experience and drive growth.

Job Responsibilities

• Brand Plan Development - develop a plan that achieves company targets. This will include, but is not limited to, advertising, program/promotions, and research. Must be able to work collaboratively with agencies/vendors and internal resources to drive superior market results.
• Take brand ownership and provide the vision, mission, goals and strategies to match up to.
• Program management and execution - manage the day-to-day logistics of the brand programs. Own timeline management, budget, and program analysis.
• Translate brand strategies into brand plans, brand positioning and go-to-market strategies.
• New product development – utilize consumer-driven insights to drive long-term growth of the brand. Translates insights into profitable product innovations. Develops selling proposition and sufficient launch support plans to retail.
• Market Analysis - provide consumption based data analysis for the brand. Provide insight and support to the enterprise to better understand market trends and dynamics. Also, identify opportunities in markets where there are unmet needs.
• Lead creative development and create motivating stimulus to get targeted population to “take action”
• Business Forecasting/Results - work with sales, demand planning, and contract vendors to generate accurate volume forecasts. Deliver results for the brand level P&L focusing on net sales and brand contribution.
• Establish performance specifications, cost and price parameters, market applications and sales estimates
• Sales - provide the sales organization with presentation materials for retailer presentations using category management best practices.
• Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs).
• Coach the team and get the best from everyone
• Oversee marketing and advertising activities to ensure consistency with product line strategy.
• Monitor product distribution and consumer reactions.
• Brainstorm new and innovative growth strategies.
• Align the company around the brand’s direction, choices and tactics.

Man Specification

• Education: Bachelor's degree with MBA in Marketing or equivalent work experience.
• Experience Required: Minimum 5 years of related work experience.

Required Skills/Abilities:

• Proven working experience as brand manager
• Strategic Leadership - ability to drive both short and long-term brand growth and profitability.
• Drive for results and leaderships skills
• Analytical - ability to convert analysis into insights, sustainable strategies, and actionable plans.
• Strong analytical skills and data-driven thinking.
• Comfortable working with numbers, metrics and spreadsheets.
• Superior Critical Thinking and Problem Solving - resourceful at achieving objectives/ results despite obstacles. Able to sort through complex data to identify the core issues and develop a plan of action to resolve them.
• Strong communication and influence skills - clear, concise, and persuasive in style. Leads thinking of both marketing and cross-functional counterparts and agencies. Ability to build strong relationships with agency, cross-functional teams, and vendors.
• Energized by an entrepreneurial environment - not afraid to do things themselves to get things done. Comfortable making decisions with limited information and resources. Self-reliant/proactive and has a pioneering spirit. Takes initiative and follows-through on commitments to achieve results.
• Experience in identifying target audiences and devising campaigns that engage, inform and motivate
• Proven ability to develop brand and marketing strategies and effectively communicate recommendations to executive management.
• Must be comfortable working in an IT driven environment.
• Innovative and pace setters
• Advanced communication and interpersonal skills
• Excellent command of the English language
• Highly creative with ability to think out of box
• Not afraid to push the envelope
• Motivation to work hard and have a track record of performance
• Team Player
• Up-to-date with latest trends and marketing best practices.

POSITION : Customer Care Manager

Job Summary

• The Customer Care Manager ensure that the needs of customers are being satisfied.
• Their aim is to provide excellent customer service and to promote this idea throughout the organisation.
• The incumbent responsibilities may include updating patient records, connecting patients with healthcare services, or improving business practices.

Job Responsibilities

• Helping to develop and implement a customer service policy for an entire organisation.
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Finding ways to measure customer satisfaction and improve services.
• Managing a team of customer services staff.
• Handling face-to-face enquiries from customers.
• Providing help and advice to customers using the organisation's products or services.
• Communicating courteously with customers by telephone, email, letter and face to face.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
• Keeping accurate records of discussions or correspondence with customers.
• Analysing statistics or other data to determine the level of customer service your organisation is providing.
• Producing written information for customers, often involving use of computer packages/software.
• Writing reports analysing the customer service that your organisation provides.
• Developing feedback or complaints procedures for customers to use.
• Improving customer service procedures, policies and standards for your organisation or department.
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
• Meeting with other managers to discuss possible improvements to customer service.
• Being involved in staff recruitment and appraisals.
• Training staff to deliver a high standard of customer service.
• Leading or supervising a team of customer service staff.
• Learning about your organisation's products or services and keeping up to date with changes.
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Man Specification

• Education: Bachelor's degree and Masters in related Courses.
• Experience Required: Minimum 5 years of related work experience in similar industry.

Required Skills/Abilities:

• Communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals.
• Listening skills, to understand exactly what customers require.
• Problem-solving skills.
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
• Motivational skills and an ability to supervise and lead a team of customer service assistants.
• Creative thinking, to be able to come up with new ideas to improve customer service standards.
• An ability to work well under pressure.
• Organisational and planning skills to develop customer services policies.
• Good personal presentation, especially when working with customers face to face.
• A commitment to improve your own customer service skills on an ongoing basis.
• Proven working experience as a customer service manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation

POSITION : Social Media Expert

Job Summary

• The Social Media Manager will implement the company’s Social Media marketing. Which includes content strategy, develop brand awareness, generate inbound traffic and cultivate leads and sales.
• He/she shall be responsible for designing and implementing relevant content on all the social media platforms.

Job Responsibilities

• Lead social media activities including content development and daily management of Facebook, Twitter and other social media platform accounts, increasing engagement with diverse audiences.
• Design digital media campaigns aligned with business goals.
• Coordinate the creation of digital content (e.g. website, blogs, press releases and podcasts)
• Lead social listening activities and turn insights into actionable recommendations.
• Work with multiple team members to recommend, develop, and implement new strategies to achieve organizational objectives.
• Establish our web presence to boost brand awareness.
• Maintain a strong online company voice through social media.
• Liaise with Marketing, Sales and Product development teams to ensure brand consistency.
• Conceptualize, coordinate, and prepare client-ready content including images and video.
• In coordination with Creative Services that meet both company and client standards and needs.
• Suggest and implement direct marketing methods to increase profitability
• Become an advocate for the Company in Social Media spaces, engaging in dialogues and answering questions where appropriate.
• Demonstrate ability to map out marketing strategy and then drive that strategy proven by testing and metrics.
• Develop a strategy and implement a proactive process for capturing customer online reviews.
• Monitor online ratings and respond accordingly.
• Manage end-to-end digital projects.
• Monitor trends in Social Media tools, applications, channels, design and strategy.
• Identify threats and opportunities in user generated content surrounding the business; Report notable threats to appropriate management.
• Analyse campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the Social Media campaigns.
• Monitor effective benchmarks (best practices) for measuring the impact of Social Media campaigns.
• Analyse, review, and report on effectiveness of campaigns in an effort to maximize results.
• Monitor ROI and KPIs.
• Stay up-to-date with digital media developments.

Man Specification

• Education: BSc or BA degree in Communications, Marketing, Public Relations, Advertising, Journalism or related field
• Experience Required: Minimum 4 years of experience leading social media outreach as a part of integrated health communications programs.

Required Skills/Abilities:

• Excellent verbal, interpersonal, and written communication skills
• Proven work experience as a Digital media specialist or Digital marketing manager
• Solid knowledge of Photoshop, Final Cut Pro, Premiere Pro, Audacity or other media editing software
• Experience with visual communication principles
• Familiarity with web design and content management systems
• Strong team orientation with a focus on collaboration
• Demonstrated client relationship skills working in a dynamic client environment
• High attention to detail with the ability to manage multiple ongoing activities
• Strong analytical, problem-solving and decision making capabilities
• Excellent analytical and project management skills
• An ability to multitask and perform under tight deadlines
• Strong verbal and written communication skills
• Results-driven, creative thinker with innovative approach to problem solving
• Experience with effective content development
• Knowledge of plain language principles
• Innovative and pace setters
• Not afraid to push the envelope
• Motivation to work hard and have a track record of performance
• Team Player
• Additional qualification in web design or animation is a plus

POSITION : Chief Operating Officer 

Job Summary

• The Chief Operating Officer (COO) is responsible for leading and overseeing overall operations of the company.

Job Description

• The COO should be an experienced with a considerable understanding of the health insurance market in Nigeria and in-depth working knowledge in the operations of the National Health Insurance Scheme (NHIS).
• The COO will be expected to direct, administer, and coordinate the internal operational activities of the organization in accordance with policies, goals, and objectives established by the Chief Executive Officer and the Board of Directors.
• He/she will have overall leadership and management of the organisation services, support the objectives and goals of the company, as well as manage and report on the performance of various functional units within the organisation.
• Daily manage the daily activities of the company, thereby ensuring that operations, systems and processes are properly coordinated and implemented
• Design and implement appropriate operational structure and processes to create and deliver the company's services
• Initiate and oversee operational plans and initiatives to create cross-functional capabilities required across key areas including provider network, business operations, and sales and marketing
• Liaise with clients, providers, suppliers and regulatory authorities, and ensure that the company's operational procedures, policies, and standards are adhered to at all times
• Ensure adequate systems and processes are maintained to measure and monitor the company's effectiveness, efficiency and quality of its healthcare delivery
• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations

Requirements

• Design and implement business strategies, plans and procedures
• Set comprehensive goals for performance and growth
• Establish policies that promote company culture and vision
• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Write and submit reports to the CEO in all matters of importance
• Assist CEO in fundraising ventures
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
• Manage relationships with partners/vendors

Man Specifications

• Bachelor Degree in Business Administration plus MBA in relevant field
• Minimum 10 years of relevant working experience
• Strategic thinker with ability to think through issues.
• Entrepreneurial mindset with appetite to build a business and work in a start-up environment
• Become the face of the business interacting with regulators, medical and pharmaceutical societies (PCN and PSN)
• Embodies the company values and focus on transforming the nation and saving lives through Digital and direct healthcare development.
• Proven experience as COO or relevant role
• Understanding of business functions such as HR, Finance, marketing etc.
• Demonstrable competency in strategic planning and business development
• Experience in fundraising will be a plus
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT/Business infrastructure and MS Office
• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• Comfortable working in an IT-driven environment
• Confident and capable
• Proven experience as Head of Operations or equivalent position
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Knowledge of industry’s legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g. ERP, CRM)
• Dynamic, Innovative and pacesetter
• Not afraid to push the envelope
• Motivation to work hard and have a track record of performance
• Good Team player
• Able to maintain the Organisation’s confidential material and foster a cohesive team.

How to Apply
Interested and qualified candidates should forward their CV's to: uche@hamiltonlloydandassociates.com

Note

• Only successful candidates will be contacted.
• Kindly make the subject of the mail the job position you are applying for