Customer Service Executive at OceanBlue Energy & Industrial Services Company LLC
Employment Nigeria
31-Jan-2017
LAGOS ,
Customer Service
OceanBlue Energy & Industrial Services Company LLC We pride ourselves on being able to undertake projects with unique client requirements in diverse sectors such as Oil & Gas, Water & Electricity, and Industry.
POSITION : Customer Service Executive
Job Descriptions
- Handle customer complaints, process orders and provide information about the organization’s products and services.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Listens and responds to customers’ needs and concerns
- Provides information about products and services
- Take orders, determine charges, and oversee billing or payments
- Review or make changes to customer accounts
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Research answers or solutions as needed
- Refer customers to supervisors, managers, or others who can help.
Skills and Qualifications
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
How to Apply
Candidates should send their applications/CV to: recruitment@oceanbluecompany.com
Sorry the application deadline for this job has elapsed
