Employee Relations Manager at MTN Nigeria

Employment Nigeria 16-Feb-2017 LAGOS , IT and Telecoms

MTN Nigeria - Our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

POSITION : Industrial & Employee Relations Manager

Descriptions

To promote and maintain a positive work culture and drive the right values and behaviours by identifying and resolving potentially volatile employee relations issues; providing support to the organization in the resolution of grievance issues and maintaining positive labour relations between MTNN and relevant Labour organizations.
Relationship management with all tiers of management and staff within the company
Liaison with external trade unions on all Industrial Relationships issues
Negotiations with various stakeholder organizations
Negotiation on all relevant industrial agreements.
Evaluate and monitor related processes, recommending improvements to streamline processes for better compliance and consistency throughout the organization.
Manage related policies and procedures and recommend relevant changes/updates as necessary.
Ensure implementation and communication of policy updates; interpret and apply policies & procedures, guidelines, regulations and requirements.
Contribute promptly to Employee Services and other Human Resources reports.
Prepare documentation for and attend all disciplinary hearings.
Generate reports for all disciplinary hearings attended.
Generate monthly disciplinary reports and communicate learning points to the organization within timelines set in the Disciplinary Process document for process improvements.
Engage relevant stakeholders promptly on changes to the disciplinary process.
Ensure that all Managers/Supervisors are trained in, understand and comply with disciplinary policies and processes.
Oversee complete recording and storage of disciplinary cases in employee files, Employee Services files and MTNN Intranet.
Monitor and review disciplinary and termination documentation for completeness and organizational consistency.
Develops curriculums and training classes on harassment, discrimination and/or other related topics and deliver classes where applicable.
Audit disciplinary records on HRIS for accuracy and completeness.
Provide counseling to all levels of employees regarding conflicts/problems that arise in the workplace.
Provide support as needed for grievance cases.
Receive and track all open employee complaints.
Provide advice to line managers and supervisors on matters pertaining to grievance procedures.
Prepare necessary documentation to support the legal unit in court cases against the organization relating to employee litigations.
Oversee coordination and attendance to all Corporate Council Meetings.
Oversee the preparation of a monthly report and ensure timely closure on all action points raised during these meetings.
Monitor the employee council meeting output and drive completion of action points through relevant Departments in the organization.
Interface and work in partnership with Employee Council members to escalate appropriate problems to Management through the Corporate Council Meeting as required.
Advice and support line managers and supervisors as required in the review of work practices and/or conditions of employment.
Facilitate change through appropriate negotiation and consultation with staff representatives.
Oversee record maintenance of all industrial and employee relations events and activities.
Consult with managers as needed on employee related issues;
Organize themed end-of-year Employee Council Retreat for all employee council members, HR Managers and Divisional Management as required.
Advocate for the inclusion of Employee Council on all HR decision-making on employee related issues.
Update the HR Advisor Culture & Engagement and HR Business Partners on all employee related engagement action points.
Facilitate appropriate negotiation and consultation with external stakeholders in Labour such as the Ministry of Labour, Nigeria Employee Consultative Forum, Chartered Institute of Personal Management e.t.c.
Monitor and ensure organization’s compliance with government regulations in labour matters
Respond to and advise management and employees on questions regarding employment practices and policy
Interpret various labour proposals when necessary
Liaise with the legal department on legal complaints and oversee the communication of adequate responses to complainants.
Act as a spokesperson in union and employee negotiations in conjunction with Senior Manager, Employee Services.
Carry out periodic reviews of expectations of external stakeholders with respect to labour issues.

Job Condition

Normal MTNN working conditions
Job holder may be required to work beyond normal work hours
Local travel

Experience & Training
Experience:

A good first degree, (B.Sc or HND) in Business Administration, Human Resources/ Industrial Relations or any related discipline
A postgraduate qualification/certification in human resources or industrial relations will be an added advantage • 8 years work experience including: 4 years general Human Resources practice with at least 2-3 years practical relevant work experience managing industrial/employee relations in a medium-large sized organisation
2-3 years supervisory or managerial experience
Formal membership of a human resource/labour relations body will be an added advantage

Training:

Leadership
Employee Relations
Labour and Industrial laws
Negotiations
Collective Bargaining
Conflict Resolution
Change Management

Minimum Qualification

BA, BEd, B.Sc, BTech or HND

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Employee Relations Manager at MTN Nigeria

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