Vacancy for Contact Centre Manager at Tequila Nigeria

 Employment Nigeria 23-Feb-2017 LAGOS , Managerial   Customer Service  

Tequila Nigeria - Established 20 years ago, we offer holistic approach to brand building and consumer engagement that help our clients create a larger share of the future. 

POSITION : IT/Contact Centre Manager

 Description

  • Our organization requires a resourceful individual (male or female) who has proficient IT knowledge, a strong understanding of contact centre operations & exceptional management & leadership skills. Our ideal candidate would consider him/herself to be a driven and self-motivated team-player, hands-on, entrepreneurial and committed to organizational success.

Responsibilities

  • Manage IT infrastructure for effectiveness and Contact Centre operations for profit.
  • Propose measures/strategies that leverage current IT capacity & future technology advances for all-round operational excellence & competitive advantage.
  • Advise management on alternative & innovative ways of maximizing the capacity utliisation of the Contact Centre & implement same.
  • Develop & execute plans for acquiring new clients for the Contact Centre.
  • Review/audit Contact Centre infrastructure with a view to maintaining the integrity of the platform.
  • Manage (in conjunction with account management & HR) recruitment for Contact Centre projects.
  • Institute appropriate QC measures/procedures that will deliver optimal service for Contact Centre projects.

The candidates must have:

  • B.Sc. in Computer Science, MIS or degree-level qualification in similar fields.
  • IT professional certifications;
  • At least 6 years’ cognate experience in a medium to large organization or a multinational.
  • Above average knowledge in data centre management, and governance.

How to Apply
Candidates should forward their CV's to:info@tequilanigeria.com



Sorry the application deadline for this job has elapsed



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