Call Centre Agents Recruitment at Prepaid Medicare Services Limited

Employment Nigeria 23-Feb-2017 ABUJA , Health Customer Service

Prepaid Medicare Services Limited a leading Health Maintenance Organisation (HMO) and a major player in the Nigeria Health Insurance Industry

POSITION : Call Centre Agent

Summary

To answer and or/initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.
Modelling effective communication skills, call centre agents must be knowledgeable about the products and services of Prepaid Medicare Services Ltd HMO.

Responsibilities

Include the following. Other duties may be assigned:

Function as an information source through telephonic assistance to members, providers, billing agencies, and various company/department staff.
Provide pleasant customer experience through superior customer service methods, problem solving and real-time issue resolution.
Interact with provider community and various departments to resolve issues involving the membership and credentialing status.
Explain benefits, eligibility status, enrolment processing procedures and status of authorizations and referrals to callers.
Conduct member outreach calls as assigned to proactively educate members on services available (Welcome Calls).
Process complaints, following established guidelines.
Maintain knowledge of National guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.
Answer calls professionally and respond to customer inquiries
Identify and escalate priority issues.

Required Skills

Good Typing Skills
Attention to detail
Professional development through participation in continuing education and professional Organizations.
Good verbal and written communication skills
Must be Conversant with the HMO processes and Maintenance
Must also be good in Coordination, Listening, Scheduling and Teamwork
Must possess good administrative skills
Superior problem solving skills
Ability to explain detailed instructions articulately and clearly
Ability to analyse Information promptly
Exceptional customer services skills
Proficient in relevant computer applications
Knowledge of customer service principles and practices
Knowledge of call centre telephony and technology
Relevant product knowledge

Requirements

Minimum of an OND in any of the Sciences, Marketing, Insurance or any other relevant field
HMO Experience is necessary
Knowledge of the operations of the National Health Insurance Scheme (NHIS) will be an added advantage
Excellent customer relationship skills
Good communication/presentation skills (both oral and written)
Ability to communicate effectively in both oral and written English language
Must be a team player, able to build and maintain effective and collaborative sales and marketing network
Must be able to take responsibility and demonstrate high level of integrity in dealing with all stakeholders

How to Apply
Candidates should send their application and CV's to:hr@prepaidmedicareng.com

Sorry the application deadline for this job has elapsed

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Call Centre Agents Recruitment at Prepaid Medicare Services Limited

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