Customer Service Officers Recruitment at United Bank for Africa Plc

 Employment Nigeria 03-Mar-2017 NIGERIA , Banking and Finance   Customer Service  

United Bank for Africa Plc (UBA) The leading financial institutions in Africa, with operations in 20 African countries and 3 global financial centres: London, Paris and New York. 

POSITION : Customer Service Officer

 Responsibilities

  • Handle customer enquiries professionally in line with stated service level agreements with other departments, respond to complaints / enquiries in a timely and courteous manner and demonstrate an effective feedback mechanism in the course of duty
  • Log in all queries using Group Response Portal (GRP) or any other CRM application at all times.
  • Download and handling of all open calls assigned on GRP.
  • Follow CS (Customer Service) policies, processes and procedures in the performance of their duty at all times.
  • Escalate unresolved issues to the Team Lead. In the absence of the Team Lead, an immediate notification to the Head Customer Operation is mandatory.
  • Report system problems promptly to the Team Lead. Agent is fully responsible for his/ her operational tools and he / she is fully responsible for the upkeep of assigned work tools.
  • Promote interaction and communication among Divisions to increase effectiveness and understanding of the Customer service
  • Monitor personal call data and use it as a tool for continuous improvement.

Education Requirements

  • Minimum Educational level- Diploma (OND/HND) in any social science or Art related discipline.
  • Professional qualification in contact Centre management, customer service, operations, quality management would be an advantage

Other Requirement:

  • Age: 27 years


Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Graduate Receptionist/Customer Care Officer at B-PAC Nigeria Limited

Latest Jobs at Mikano via Best Search

Retail Sales Representative

Front Desk Officer at Infostrategy Technology Nigeria Limited

Current Job at FINCA International


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Talent Developer Assistant & Methods Lead in a Multinational Oil and Gas Company

Immigration/Visa Officer, PHC & Lagos in a Multinational Oil and Gas Company

PTM Archive Co-Ordinator (PHC) at Maventeq Systems Limited

Payroll Officer at Maventeq Systems Limited

Accounts Receivable Officer at Sahara Group

More

GET FREE JOB ALERTS

POPULAR JOBS

Consultant (Orthopaedic & Traumatology Paediatrics) at the Lagos University Teaching Hospital (LUTH)

Consultant (Haematology & Blood Transfusion) at the Lagos University Teaching Hospital (LUTH)

Consultant (Anatomic & Molecular Pathology) at the Lagos University Teaching Hospital (LUTH)

Medical Officer (Clinical Pathology) at the Lagos University Teaching Hospital (LUTH)

Consultant (Medicine - Rheumatology) at the Lagos University Teaching Hospital (LUTH)

Accounts Receivable Officer at Sahara Group

Quality Control Officer at Sagar Vitaceuticals Nigeria Limited

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,