Head, Room Division at Nicole Sinclair

 Employment Nigeria 24-Feb-2017 ABUJA , Administrative  

Nicole Sinclair  - We are recruiting to fill the position below: 

POSITION : Head of Room Division

Description

  • A Rooms Division Manager is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

Responsibilities

  • Manages the general operation of the Front Office e.g. Reception, Reservations, housekeeping ,  Concierge, Switchboard and Night Manager.
  • Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping.
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
  • Operate within departmental budgets through effective stock and cost controls and well managed work schedules.
  • Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork.
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
  • Ensure staffing levels cover business demands.
  • Ensure ongoing training.
  • Ensure communication meetings are conducted and post-meeting minutes generated.
  • Recruit, manage, train and develop the Room Division team.
  • Ensure team members comply with hotel security, fire regulations and all health and safety legislation.
  • Proficient in property management systems.
  • Assist other departments wherever necessary.
  • Ensure the department adheres to Peniel Apartment policies and procedures.

Skill/Requirements

  • Should possess at least a B.Sc in Hotel Management, Business Administration or a related field.
  • Should have 7-10 years of experience in a hotel environment or related field, prior supervisory/managerial experience is required.
  • Strong leadership skills to manage and motivate the team.
  • Excellent organisational and planning skills.
  • Excellent communication and inter personal skills.
  • Good financial awareness.
  • Accountable and resilient.
  • Ability to work under pressure.
  • High degree of initiative.
  • Flexibility to respond to a range of different work situations.
  • Familiar with Property Management System.
  • Excellent organizational and time management skills.
  • Excellent computer skills.


Sorry the application deadline for this job has elapsed



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