Recruitment for Customer Service Executives at The Nigerian Stock Exchange

Employment Nigeria 15-Mar-2017 LAGOS , Banking and Finance Customer Service

The Nigerian Stock Exchange offers listing and trading services, licensing services, market data solutions, ancillary technology services, and more.

POSITION Customer Service Executive

Responsibilities

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
Greets customers, Brokers, vendors, employees from other Units and other visitors with high degree of professionalism and courtesy
Directing customers/visitors appropriately, anticipate customer needs and given necessary response. Ensuring effective communication, to elicit satisfaction of Customers
Operates multiple-call telephone switchboard console and routes calls to the appropriate person or location within the office and branches. Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers
Answering incoming calls and directing those calls to the proper parties. Calls are answered in three rings or less. Having Conflict resolution skill and not joining issues with customers. Patience is very essential in customer service
Research and identify the appropriate business units or persons for callers when it is not obvious from a provided list
Analyze data to determine answers to questions from customers or members of the public
Having good record of Incoming and Outgoing Visitors Identify telephone system problems and immediately alert the proper personnel
Security conscious at all time, Maintains safe and clean lobby area
Assist in mailroom operations and delivery of mail, updating address lists, and making cost effective decisions concerning packing, shipping and postage, distributes all incoming mails, including inter-office mails, and/or packages in accordance to Mail Services procedures
Support the Procurement Unit is all purchasing and supply functions such as drafting of Local Purchase Order (LPO) agreements and Service Level Agreements (SLA); Negotiate favourable terms, volume discounts, and long-term contracts with suppliers for the procurement of goods and services; etc
Support in the area of visa and passport arrangement, travel logistics, hotel reservations for staff and The Exchange’s guests and other Protocol and Logistics functions as my be assigned by the Head of the Department. Executive Assistant Cover for ExCo
Assist in providing high level administrative support to the executive and manage complex, ever-changing calendar
Assess the urgency and importance of situations and take appropriate action to determine the necessary level of senior management involvement
Support the planning, organizing and preparing for complex meetings including: communicating meeting details to stakeholders, arranging meeting venue and required equipment, compose and/or work with others stakeholders to prepare agenda, ensure relevant materials are ready for meetings and/or review, providing day-of-event support, etc
Provide non-confidential information about The Exchange, such as location of departments or offices, employees within the organization, or services provided as required to guest/visitors
Research, obtain and analyze gathered information to resolve problems
Responsible for risk and compliance management in areas of assigned functions
Perform other related duties as requested by the Head - Administration Department or Divisional Head

Qualification

BSC /HND required in any field. 1-2 years relevant experience
Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
Ability to excel in a fast-paced, demanding environment. Must be physically able to bend, stoop, climb, walk, and lift & carry heavy objects
Ability to stay focused, efficient, and effective in managing multiple priorities. Strong interpersonal skills and sound judgment. Proven ability to work independently with little direction to achieve accomplishments. Ability to communicate effectively with all levels of staff and visitors. Strong customer service and organizational skills. Ability to prioritize and be flexible with changing business needs in a team environment

Functional

Analytical Thinking
Business Acumen
Strategic Research
Conflict Management

Behavioral

Attention to Detail
Customer Service
Decision Making

Sorry the application deadline for this job has elapsed

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Recruitment for Customer Service Executives at The Nigerian Stock Exchange

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