Officer, Customer Service at Kranite Nigeria Limited
Employment Nigeria
28-Mar-2017
LAGOS ,
Customer Service
Kranite Nigeria Limited a major supplier of Aluminum Railings; Burglary Proof; Stone Coated Roof; Office Partitions; Shower Cubicles; Furniture & Fittings.
POSITION : Customer Service Officer
Responsibilities
- Manage the internal customer service desk and administer customer satisfaction surveys.
- Prepare daily reports and maintain activity log.
- Receive all incoming calls and redirect calls appropriately, maintaining a call log.
- Provide accurate meeting room status information and communicate accordingly.
- Coordinate the visitor’s management process by receiving and directing visitor’s traffic flow as appropriate.
- Manage requests and enquiries from visitors.
- Receive and coordinate all administrative requests and direct such requests to appropriate channels.
- Manage the internal office environment, ensuring that the look and feel are in line with the brand and service standards.
- Supervises cleaning activities and ensure shift patterns are strictly adhered to.
- Participate in other ad hoc projects as assigned.
- Store inventory management using electronic and physical count techniques (electronic record design to be completed today).
- Replace and/or replenish shortage items in the store.
Requirements
- Bachelor’s Degree or equivalent in any field.
- Minimum of 2 years’ experience in a front desk management role or general office administration role.
- Great interpersonal skills.
- Verbal and oral communication skills
- Organizational skills.
- Great team player.
- Presentable in appearance.
- Friendly disposition and personable.
- Good eye for detail.
- Work under pressure and meet stipulated deadlines
- Ability to multitask.
- Good knowledge of Microsoft Office Suite i.e. Microsoft Outlook, Word, Excel, PowerPoint.
How to Apply
Candidates should send their CV's to:info@kranite.com.ng
Sorry the application deadline for this job has elapsed
