Chief Operating Officer (COO) at Adexen Recruitment Agency

 Employment Nigeria 22-Mar-2017 NIGERIA , Administrative  


Adexen Recruitment Agency is recruiting to fill the position below:

POSITION : Chief Operating Officer 

 Description

To provide leadership and manage day-to-day operations of the Company's field operations including commercial and operations activities and support the MD/CEO in developing and executing strategies and policies that ensure operational performance, growth, sales performance and profitability.

Responsibilities

  • Drive distribution network improvements for maximum customer benefit within the approved budget. Lead process improvements in O&M, Outage Management and Network Expansion.
  • Drive construction projects and other network improvements according to cost/benefit analysis as approved by the MD/CEO.
  • Drive cash collection improvement in the field through better management of billing, metering and customer service initiatives. Work to get about 1 million new meters procured and installed properly.
  • Enforce the company's core values of integrity, customer service and performance.
  • Review, update and manage the company's operating policies and procedures.
  • Improve documented Standard Operating Procedures and enforce compliance with these procedures.
  • Liaise very closely with District Heads to set targets and drive achievement in a collaborative manner.
  • Establish, in close partnership with the CEO, metrics to manage key elements of the company's operational performance required to meet both customer and financial expectations.
  • Work with CEO to maintain a healthy corporate culture that aligns with defined core values Integrity, Performance and Customer Service.
  • Establish and monitor operational performance against goals, ensure Managers provide quality regular reports and provide regular updates/reports to Executive Management.
  • Drive constant improvement in customer service and ensure that customer issues are addressed promptly and professionally.
  • Lead customer relationship management.
  • Train, motivate, direct and coach to ensure quality personnel are retained within the operations functions and participate (in conjunction with HR) in the process of recruiting staff for Operations.

Expectations

  • Degree in Electrical/Electronics Engineering
  • MBA /Master's degree in any related field is an added advantage
  • 15 years relevant experience in a utility company, out of which Five (5) years must have been spent at Senior Management/Executive Management Level
  • Extensive hands-on experience in the day-to-day operations of a power distribution company
  • Previous leadership experience in power distribution business concerns in Africa is a plus
  • Knowledge of the Power Sector and relevant regulations; Corporate Planning, Strategy Planning and Implementation; Financial and Business Management; Risk Management
  • Strategic and Analytical Thinking
  • Leadership Skills
  • Change Oriented and Result Focused
  • Effectively engage the Executive and Board
  • Negotiation, Public Speaking and Presentation Skills


Sorry the application deadline for this job has elapsed



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