Vacancy at Airtel Networks Limited for Zonal Business Manager

Employment Nigeria 26-Apr-2017 NIGERIA , IT and Telecoms Administrative

Airtel Nigeria (Airtel Networks Limited) a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group

POSITION : Zonal Business Manager

Description

To plan, monitor and ensure achievement of the customer and revenue market share objectives set for zonal operations by supervising and influencing multiple teams to deliver operational excellence in customer service, channel management and market expansion.

Responsibilities
To add revenue earning customer net additions - prepaid and postpaid in the zone:

To identify and formulate zonal sales strategies to help drive gross additions, control on churn and zero billing customers, supervising health of acquisitions, compliance on activations, and Activating connections as per the mentioned turnaround times

RMS Growth:

To ensure the zone continues to get revenue market share in excess of CMS through implementing revenue enhancement initiatives by managing own base to deliver higher revenue’s (driving outgoing usages, VAS etc.) and also focus on churning high value competition customers

To achieve the net revenue of the zone:

To identify and formulate strategies to help drive collections and bad debts performance of the zone, VAS upselling activities, driving recharge turnovers, and reduction in first bill churn & zero recharge

To deliver on the channel satisfaction score:

Constantly ensuring healthy ROI of channel partners e.g. distributors, retailers and resellers. Timely disbursement of claims to the market, regular trade servicing and channel delight activities

Rural penetration:

Develop localized strategies that would ensure an increase in Airtel’s penetration and dominance of the rural market in the zone

To expand distribution width and depth:

To identify and formulate zonal sales strategies to help drive distribution, number of retail outlets, SIM activation points

To ensure the employee engagement scores are in line with the targeted scores of the zone:

Continuously motivating the front line by leading from the front and setting examples for them to follow and to ensure that all their genuine problems are taken care of.

Network:

To constantly act as customer advocate, by monitoring network KPIs are at the agreed levels thereby creating excellent customer experience.

Brand visibility:

Constantly ensure that the Airtel Brand is visible in the trade and that all retail outlets carry the required branding

Marketing communication:

Ensure that all marketing communication in the zone is tailor made for the zone, ensuring that these are easily understood, culturally correct and engender affinity with the Airtel brand.

Major Challenges:

Driving cross-functional teams through planning, tracking and reviews to ensure revenue earning customers and net revenue for the zone is delivered and post sales challenges are taken care of.

Key Decision:

Recruitment and termination of channel partners
Zonal OPEX

Dimensions (Metrics):

Revenue Earning Customers Prepaid No.
Revenue Earning Customers Postpaid No.
Gross Revenue
Team Size
Channel Partners

Skills & Knowledge

A recognized postgraduate Degree in Management.
Up to 10 years’ experience in sales and marketing, at least 2 years of which must have been at a middle management level handling independent businesses
Good interpersonal and communications skills
Strong analytical skills
Entrepreneurial orientation
Needs to be aggressive with a problem-solving attitude

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Vacancy at Airtel Networks Limited for Zonal Business Manager

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