ICarrygo.com - is recruiting to fill the position below:
POSITION : Ticketing and Reservation Officer
Responsibilities
- We need candidates with experience in booking, ticketing, reservation and customer care services.
- The officer will handle ticketing and reservation for the company and will also interface with customers in addressing their issues, inquiries and relaying timely information to clients.
- The ticketing and reservation officer will be reporting to Operations manager.
- Receives calls from online customers and dealing with customer related issues and queries
- Ensures proper flight reservation, hotels and cars, and issue ticket and voucher where necessary
- Ensures effective and efficient intra and interpersonal communication with the customers
- Educates and enlightens customer on the new and existing products of the company
- Ensures adequate solution to customers on any difficulty encounter why booking ticket on their own
- Prepares and forwards daily sales report to the account department at every close of business.
- Ensures proper balancing of every online transaction, off-line transaction, walk-in customer on daily basis and present it to account department for review
- Provides a simple income and expenditure of the company at the end of every month
- Follows up on every prospects and pending transaction on a daily basis
- Informs travel agents in other locations of space reserved or available
- Telephones customer or ticket agent to advise on changes with travel conveyance or to confirm reservation.
- Assigns specified space to customers and maintains computerized inventory of passenger space available.
- Determines whether space is available on travel dates requested by customer.
- Handles customer inquiries with the ability to convert inquiries into sale
- Performs other job functions as it will be assigned by your supervisor.
Skills
- Problem- solving skills.
- Good customer service skills
- Interpersonal skills
- Hospitable and courteous
- Handle customers' grievances without loosing the customers.
- Willingness to work with a strong drive.
- Multi task with a strong drive for result.
- Written and communication skills.
- Able to handle pressure and work with less supervision.
- Strong persuasion and negotiation skills
Qualification
- Candidate must have 1-3 years experience in a notable and structured online travel agency firm with experience in ticketing and reservation and in customer service.
How To Apply
Candidates should send their CV's to: jobs@icarrygo.com with "'Ticketing and Reservation Officer' and location assubject (e.g 'Ticketing and Reservation Officer- Abuja')
Sorry the application deadline for this job has elapsed