TTC Mobile Limited is recruiting to fill the position below :
POSITION : Front Desk/Telemarketer
Your main responsibility shall be to:
- Take telephone and email enquiries on behalf of the company
- Generate sale lead from enquiries and convert same tsales
- Liaise and build relationships with prospects, with a view to converting them to customers
- Manage the affairs of the front office, direct incoming calls and persons to appropriate department
- Liaison with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up tdate.
- Dissemination of information regarding service delivery, date of commencement of classes, monies due for payment, etc.
Specifications
- Academic and Professional: A University degree in any discipline.
- 1 - 2 years experience in IT service provisioning with emphasis on customer liaison.
- Experience: Customer Relations, Technical, Human Relations (Any other Human Related) in IT, Telecoms or Training company
Competencies:
- Customer Relationship Management techniques.
- Service Level Management.
- Business Communication Skills.
- Knowledge of I.T & Telecom Industry.
- Use of computer and related applications
- Excellent telephony skills with the ability tlisten, question and explain.
- Basic Telecommunication concepts, principles and systems.
- Best Practices in Customer Care/Customer Relationship Management.
How To Apply
Candidates should send their CV's to:info@ttcmobileworld.com
Sorry the application deadline for this job has elapsed
