Client Service Executive Vacancy at Total Health Trust Limited

 Employment Nigeria 03-May-2017 LAGOS , Customer Service  

Total Health Trust Limited (THT) - We are Nigeria’s leading Health Maintenance Organization (HMO)

POSITION : Client Service Executive

 Description

  • Maximize client retention rate by ensuring that clients are satisfied and retention rate is high
  • Visit clients to determine how they are faring on the scheme
  • Attend to and resolve all enquiries from clients and forward the escalations to line manager
  • To educate all stakeholders (Employer groups) on the products and benefits of the scheme
  • To continuously collate all feedback on the scheme service levels and to offer immediate resolution and to report back to the relevant employer group
  • Pre-payment and collection of premium fees from all clients
  • Identify and submit a proposal on ways to improve THT's offerings to its clients
  • Prepare and forward the schedule of premium collected and outstanding to client service managers
  • Conduct client satisfaction surveys for all assigned clients annually
  • Ensure all clients have valid contracts and SLAs
  • Fill and submit know-your-client forms
  • To adhere to and live the organizational value.

Requirements

  •  B.Sc./HND in Marketing, Administration, Social Sciences and other related fields.
  • Additional qualification is an added advantage
  • Must have minimum of 3 years Client Service experience in Health Maintenance Organization (HMO) and additional experience in the insurance industry is an added advantage.
  • Must have advanced knowledge of NHIS regulatory guidelines, Medical Global Best Practices, Health Insurance, Products and Processes.
  • Organizational, communication (verbal and written) skills and attention to detail.

Other requirements:

  • Communication skills
  • Innovative
  • Quick thinking capabilities
  • Listening skills
  • Problem solving skills
  • Leadership skill
  • Integrity and transparent honesty
  • Interpersonal skill
  • Relationship skill
  • Working with people
  • Planning and organizing skills

 



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