Total Health Trust Limited (THT) - We are Nigeria’s leading Health Maintenance Organization (HMO)
POSITION : Client Service Executive
Description
Maximize client retention rate by ensuring that clients are satisfied and retention rate is high
Visit clients to determine how they are faring on the scheme
Attend to and resolve all enquiries from clients and forward the escalations to line manager
To educate all stakeholders (Employer groups) on the products and benefits of the scheme
To continuously collate all feedback on the scheme service levels and to offer immediate resolution and to report back to the relevant employer group
Pre-payment and collection of premium fees from all clients
Identify and submit a proposal on ways to improve THT's offerings to its clients
Prepare and forward the schedule of premium collected and outstanding to client service managers
Conduct client satisfaction surveys for all assigned clients annually
Ensure all clients have valid contracts and SLAs
Fill and submit know-your-client forms
To adhere to and live the organizational value.
Requirements
B.Sc./HND in Marketing, Administration, Social Sciences and other related fields.
Additional qualification is an added advantage
Must have minimum of 3 years Client Service experience in Health Maintenance Organization (HMO) and additional experience in the insurance industry is an added advantage.
Must have advanced knowledge of NHIS regulatory guidelines, Medical Global Best Practices, Health Insurance, Products and Processes.
Organizational, communication (verbal and written) skills and attention to detail.
Other requirements:
Communication skills
Innovative
Quick thinking capabilities
Listening skills
Problem solving skills
Leadership skill
Integrity and transparent honesty
Interpersonal skill
Relationship skill
Working with people
Planning and organizing skills
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