Graduate Customer Service Executive at Greenlight Planet

 Employment Nigeria 25-May-2017 LAGOS , Customer Service  

Greenlight Planet is recruiting to fill the position below: 

POSITION : Customer Service Executive

 Description

Work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Responsibilities

  • Proactively contact dormant customers directly to resolve any pending issues.
  • Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
  • Check customer satisfaction degree after a sale and increase customer retention.
  • Gather and document information about the customer and the product.
  • Perform any other duties that may be assigned.
  • Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
  • Receive customer queries and ensure these are resolved in a timely manner
  • Help minimize defaults by reaching out to customers with delayed payments

Qualifications  

  • Diploma/Certificate in Supply Chain Management; Business Administration; Sales and Marketing; or Customer Service Management
  • 1 year relevant work experience in a similar role is an added advantage

Desired Characteristics:

  • Must work well under pressure, be able to juggle many tasks simultaneously, with an excellent sense of prioritisation
  • Excellent interpersonal skills.
  • Communication skills with fluency in both written and spoken English and Swahili
  • Grasp over Microsoft Office Applications with data base management experience
  • Clear thinking
  • Problem solving ability
  • Strong etiquette in communication over the phone with good listening skills.
  • Flexible, willing to stretch and achieve over and above base expectations.

How To Apply
Candidates should send their CV's to: odiri@greenlightplanet.com



Sorry the application deadline for this job has elapsed



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