Vacancy at Darmac Engineers

 Employment Nigeria 18-May-2017 LAGOS , Customer Service  

POSITION : Customer Service Manager

DESCRIPTION

  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Maintains customer satisfaction by providing problem-solving resources; managing staff.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.

Requirements 

  • Staffing,
  • Planning,
  • Analyzing Information 
  • Customer Service,
  • Process Improvement,
  • Decision Making,
  • Managing Processes,

How To Apply
Candidates should send their CV's to:elizabeth.ofodile@darmacengineers.com.ng



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