Graduate Client Support Executives at GlamAfric Inc.

 Employment Nigeria 31-May-2017 LAGOS , Customer Service  

GlamAfric Inc. an online beauty & wellness shop

POSITION : Client Support Executives & Manager

 Responsibilities

  • Find, maximise and close new revenue opportunities aligned to the Client's objectives.
  • Ensure high service delivery levels.
  • Act as client champion internally, supporting issues and driving resolutions where appropriate.
  • Build and develop excellent working relationships with existing client base to ensure retentive business and revenue growth.
  • Lead the delivery of multiple work streams. (Manager Role)
  • Performs project staffing, invoicing, budgeting, and profitability analysis processes as well as contact and opportunity/funnel management. (Manager Role)
  • Knowledge and/or experience of the Beauty & Wellness client industry segment and culture.
  • Develop and maintain interpersonal skills, and excellent working relationships with clients and other key stakeholders (including internal) to ensure all queries are acknowledged promptly, responded to fully within business/desk guidelines, and followed through a satisfactory outcome for the client.
  • Client on boarding - Support professionals & businesses through our entire product lifecycle, ensuring they know how to fully leverage the platform.
  • Client retention - including contract (re) negotiations
  • Formally manages others as a Career Coach/Counselling Manager and/or as a Reviewer on a project/engagement. (Manager Role)

Experience

  • 1-3 years 

Salary

  • N60,000-N100,000


Sorry the application deadline for this job has elapsed



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