Vacancy for Project Support Manager at IPT PowerTech group

 Employment Nigeria 23-Jun-2017 LAGOS , Engineering  

IPI PowerTech delivers specialized solutions to the power, industrial and telecom sectors in Africa, the Middle East and neighboring countries. 

POSITION : Project Support Manager - Telecom

 Description

Responsible for coordinating the delivery of services to key clients.

To create long term relationships, acting as the bridge between our client and our operational delivery team.

DUTIES

  • Develop and distribute service reports to key internal personnel and clients, highlighting potential issues and make suggestions for improvement.
  • Interface with the Operations team at the head office, the Regional Managers and Operations Directors and ensuring that they are aware of new developments.
  • Ensure that all Operations and Maintenance related issues raised by the client are closed.
  • Responsible for operations interface with clients.
  • Plan operations and maintenance activities as stated in the SLA including but not limited to Planned Preventive Maintenance (PPM) and Corrective Maintenance.
  • Monitor overall performance of services and timelines to deliver on projects.

Relationship Management:

  • Acts as the liaising officer between IPI Powertech Nigeria and the client with respect to maintenance projects.
  • Build and Maintain a business relationship with key clients staff at all levels.
  • Work with the clients and senior management to identify and manage services improvement activities.

Requirements

  • Customer Management: tactful, resolute and committed to providing excellent service
  • Ability to deliver technical presentations competently
  • Decisiveness and ability to use initiative to make quick decisions and resolve problems
  • Excellent communication and reporting skills
  • Must be able to interface with clients “Executive” Level Management
  • Clinical and attentive to details
  • Good relationship builder with strong diplomacy skills
  • Telecoms Project management / Service delivery experience of at least five (5) years
  • B.Sc in Engineering (Mechanical / Electrical
  • Project Management certification is a must
  • Understanding of workflow systems
  • MS Office suite and advanced Excel skills
  • Proven track record of delivering projects within define timelines under high pressure


Sorry the application deadline for this job has elapsed



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