Head, Engineering at Adexen Recruitment Agency
Employment Nigeria
24-Jun-2017
NIGERIA ,
Engineering
POSITION : Head of Engineering/Technical Services
Description
Required to ensure the success of the technical services thrust of the company at all times. He/She is expected to be a leader, problem solver, innovative and attentive to details.
Thorough knowledge of equipment and tools, highly customer centric and service oriented.
Responsibilities
- Set up and update a database of installed equipment
- Set process and procedures for callouts, maintenance and installation as well standard operating procedures
- Formulate frequently asked questions (FAQs) for all installed equipment
- Set up and drive capacity building initiatives in the department
- Actively engage in maintenance contract Sales drive
- Complete oversight of the Engineering department
- Set up and manage maintenance contracts as well as planned preventive maintenance for installed equipment
- Create a structure that delivers prompt response and solutions
- Handle and resolve customer complaints within set times
- Oversight of manpower planning for the department
- To run the department in a financial and cost efficient manner in line with approved budget.
- Create and maintain a proper library for the Engineering Department with relevant drawings, copies of software and technical data on all equipment
- Set up and manage a standard engineering workshop
Expectations
- Bachelor's Degree in Engineering
- 8 years experience in a Senior Engineering Role.
- 5 years in a Managerial role within an Engineering department.
- A Business School degree is a must (MBA etc)
- Thorough understanding of Medical devices is a key advantage.
Sorry the application deadline for this job has elapsed
