Vacancy for Customer Relations Officer at Managements Alternatives Limited
Employment Nigeria
31-May-2017
ABUJA ,
Customer Service
Managements Alternatives Limited - is recruiting qualified candidates to fill the below position:
POSITION : Customer Relations Officer
DESCRIPTION
- Interact with customers to provide them with information to address their inquiries regarding organizations’ products and services.
- Create new and maintain existing relationships for the organization, assist in sales and marketing of organizations’ products and services, targeting of clients, business analysis, decision making, monitoring, follow up and recovery of target group assigned with focus on creating new market and also entertain the needs of the customers and find ways to solve customers’ problems.
Responsibilities
- Optimize the marketing of all company products.
- Develop new accounts and maintain existing relationships.
- Make outbound calls to business customers.
- Identify risks in customer’s businesses and proactively work on mitigating the risks.
- Other duties as assigned.
- Developing a good understanding of client, their industry, what they do and their work culture and environment
- Using sales, business development, marketing techniques and networking in order to attract and close business deals for the organization
- Business development and client relations
- Market and product research analysis.
- Customer product feedback & Competitors intelligence to know how we can improve
- Provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
- Prepare customer service summary reports.
- Ensures and provides quality service to both internal and external customers
- Handle inbound customer service calls with professionalism.
- Answer customer inquiries and follow through on requests.
Qualifications
- Degree in business administration, marketing or related field
- Be a good time manager
- Ba able to take initiative and be proactive
- Excellent knowledge of Microsoft Office suite
- Possess excellent writing skills
- Be friendly and wiling to proffer solutions
- Innovative and smart.
- Minimum of 2-3 years working experience in sales or customer service in telecommunication industry with demonstrable knowledge of sales or general marketing.
- Excellent communication and interpersonal skills.
- Skills in Follow up/Feedback on outstanding transactions.
- Good planning and organizational skills.
- The ability to understand and analyze sales figures.
Remuneration
N70,000 - N80,00
How To Appy
Candidates should submit one page personal profile and CV's as a single word document to: recruitment@mal.com.ng with " SDC/MAL/CRO007" as the subject
Sorry the application deadline for this job has elapsed
