Customer Relations Officer at Ibadan Electricity Distribution Company

Employment Nigeria 09-Jun-2017 IBADAN , Customer Service

Ibadan Electricity Distribution Company (IBEDC) Plc - responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).

POSITION : Customer Relations Officer

Description

Effectively coordinate the distribution of IBEDC’s customer bills and facilitate revenue collection.
Explaining sensitive issues such as tariff changes
Disseminating load shedding schedules
Other commercial functions
Identifies prospective customers (unregistered customers, new businesses, etc.) and ensures they are adequately captured in the customer database
Attends to customer queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly
Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service delivery
Get customers both old and new on metering including the CAPMI scheme.
Embarks on field trips to read customer meters for capture on approved billing/reading sheets and liaises with relevant departments to generate customer bills
Distributes customer bills within required timeframe - ensures timely and effective distribution of customer bills
Assist in meeting revenue targets for Business hubs - participates in revenue collection activities according to company policies and stipulated regulations to meet set revenue targets
Meter reading and management of meter reading books
Handling of service connection like application
Detecting illegal service connection
Reporting faulty/ defective meters
Legalizing non-registered consumers
Pursuing the collection of bad debts
Disconnection/ reconnection
Explaining estimated billings
Escalates revenue leakage issues to the relevant departments when identified e.g. illegal connections, tampering of meters, etc.
Establishes, develops and maintains business relationships with current customers to ensure high customer satisfaction

Qualifications :

Bachelor/OND or equivalent in any field. Social Sciences, Arts, Administration is preferred.

Desired Experience

2 years of experience in a marketing role (esp. field based distribution)

Competences:

Good interpersonal, persuasion, negotiation and communications skills
Knowledge of billing/collection practices, procedures
Proficient in the use of Microsoft Office suite and relevant billing applications utilized by IBEDC
Good analytical and numerical skills with the proven ability to pay attention to detail.
Goal Oriented.
Understanding of the business of IBEDC and related businesses in the electricity sector
Strong Customer Relation Management skills
Strong problem solving and analytical skills

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Customer Relations Officer at Ibadan Electricity Distribution Company

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