Customer Relations Officer at Ibadan Electricity Distribution Company
Employment Nigeria
09-Jun-2017
IBADAN ,
Customer Service
Ibadan Electricity Distribution Company (IBEDC) Plc - responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).
POSITION : Customer Relations Officer
Description
- Effectively coordinate the distribution of IBEDC’s customer bills and facilitate revenue collection.
- Explaining sensitive issues such as tariff changes
- Disseminating load shedding schedules
- Other commercial functions
- Identifies prospective customers (unregistered customers, new businesses, etc.) and ensures they are adequately captured in the customer database
- Attends to customer queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly
- Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service delivery
- Get customers both old and new on metering including the CAPMI scheme.
- Embarks on field trips to read customer meters for capture on approved billing/reading sheets and liaises with relevant departments to generate customer bills
- Distributes customer bills within required timeframe - ensures timely and effective distribution of customer bills
- Assist in meeting revenue targets for Business hubs - participates in revenue collection activities according to company policies and stipulated regulations to meet set revenue targets
- Meter reading and management of meter reading books
- Handling of service connection like application
- Detecting illegal service connection
- Reporting faulty/ defective meters
- Legalizing non-registered consumers
- Pursuing the collection of bad debts
- Disconnection/ reconnection
- Explaining estimated billings
- Escalates revenue leakage issues to the relevant departments when identified e.g. illegal connections, tampering of meters, etc.
- Establishes, develops and maintains business relationships with current customers to ensure high customer satisfaction
Qualifications :
- Bachelor/OND or equivalent in any field. Social Sciences, Arts, Administration is preferred.
Desired Experience
- 2 years of experience in a marketing role (esp. field based distribution)
Competences:
- Good interpersonal, persuasion, negotiation and communications skills
- Knowledge of billing/collection practices, procedures
- Proficient in the use of Microsoft Office suite and relevant billing applications utilized by IBEDC
- Good analytical and numerical skills with the proven ability to pay attention to detail.
- Goal Oriented.
- Understanding of the business of IBEDC and related businesses in the electricity sector
- Strong Customer Relation Management skills
- Strong problem solving and analytical skills
Sorry the application deadline for this job has elapsed
