Engineering Vacancy at e.Stream
Employment Nigeria
01-Jul-2017
LAGOS ,
Engineering
e.Stream - We are dedicated in providing various services for commercial and public enterprise regardless of their size using Fiber, Satellite Technology and Radio Communication System.
POSITION : NOC Engineer
DESCRIPTION
Responsible for supporting all eStream internet and VPN clients at second level. The technologies he will be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLS
Responsibilities
- Assist the NPO manager to achieve the corporate objectives
- Attend project & departmental meetings
- Provide inputs to the departmental annual budget
- Provide technological innovation to improve troubleshooting
Technical / Analysis and Problem Solving:
- Regular training of Service Desk team members for effective 1st level troubleshooting
- Provide technical solutions to network issues escalated to the 2nd level.
- Responsible for troubleshooting Customer Edge Devices like VSAT modems, like, Access Radios, Microwave Radio
- Client bandwidth configuration on Edge devices.
Interpersonal, Relationship Management & Collaboration:
- Liaise with NPO, Service Deployment and Service Management teams to resolve all escalated issues
- Partner with third-party vendors to install and maintain all monitoring software and devices.
Communication:
- Escalate service impacting issues outside span of control to the NPO Manager.
- Deliver weekly reports on the status of the network and trends
Customer Focus:
- Monitor the Client devices to provide 99% service availability
Financial Management:
- Recommend cost-saving initiatives to the NPO manager
Requirements
- Degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
- 3 years work experience as a Network/ Field Engineer.
- Network experience in an ISP environment or a Systems Integration company with specialization in enterprise and service provider routing and switching solutions.
- Affiliation with relevant professional bodies
Competency, Skills & Certifications:
- Problem solving skills
- Practical experience in deploying Access Radios for clients
- Relationship & People Management
- CCNA Routing & Switching/SP, MTCNA, MTCRE,
- Hands-on experience in OSPF and BGP routing protocols
Key Performance Indicators:
- Achievement of 99% availability for clients network devices
- Resolution of escalated incidents within 30 minutes of escalation
Working Conditions:
- Required to sit in cold (air conditioned) rooms for a long time.
- May be required to travel out of station often.
Physical Requirements:
- This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.
- Directly reports to Senior Manager Technical.
Sorry the application deadline for this job has elapsed
