Vacancy for a Support Engineer at Cobranet Limited

 Employment Nigeria 17-Jun-2017 LAGOS , Engineering  

Cobranet Limited  an Internet Service and data provider launch in 2003

POSITION : Support Engineer

 Responsibilities

  • Provide technical support service via phone, email, and other channels as required to clients.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper follow up and closure of all pending tickets.
  • Interact with customers to provide and process information in response to complaints and inquiries.
  • Escalate cases to another unit to and follow up on the case.,
  • Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM)
  • Report to the Head of Department.
  • Respond to client complains in a proper and professional manner
  • Should maintain a high level of personal responsibility in order to be an example to his colleagues.
  • Abide and apply the rules and regulations of the department and the company as a whole.
  • Responsible for achieving any assignment given by his Manager.
  • Keeping up to date with departmental and company notification via Emails, Notice board and other mediums

Technical Skills:

  • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
  • Basic routing & switching knowledge.
  • Basic RF knowledge.
  • Ability to resolve problems remotely
  • IT Skills.

General Skills:

  • Interpersonal relationship.
  • Maintain a good communication and interaction with customers and colleagues.
  • Self-learner.
  • Communications skills, both verbal and written.

 Education Qualifications

  • Preferred B.Sc (or equivalent) in Computer Science.

Certifications:

  • CCNA is preferred.
  • MCP is preferred.

Experience:

  • A previous experience in support or IT department.

Language Qualifications:

  • Good verbal and writing skills in English are mandatory.

How To Apply
Candidates should send their CV's to: support.hire@cobranet.ng



Sorry the application deadline for this job has elapsed



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