Customer Service Officer at The LoveStruck™ Company

Employment Nigeria 24-Jun-2017 LAGOS , Customer Service

The LoveStruck™ Company is an enterprise dealing in Cakes, Gifting & Event Vendors services and an off-shoot of Palpha Catering & Confectionery services. We have been a key player in Nigeria’s Food Industry and our brand is replete with a 33 - year history, of providing high quality bakes & catering services in Nigeria.

POSITION : Customer Service Officer

Reports To: Operations Manager

Job Purpose:

This role is strategic in nature as the role holder drives sales and therefore the revenue of the Bakery. It is the key point of contact between LoveStruck Bakery and its customers and is in charge of ensuring revenue target achievement through engaging new and maintaining old customers therefore, closing sales.

Responsibility:

Generate leads, follow-up on existing leads and close sales deals
Maintain relationships with customers by providing support, information, and guidance
Research and analyze new opportunities
Maintain accurate sales records
Report periodically on sales performance against target
Maintain accurate customer database
Recommend profit maximization and service improvement initiatives
Attend trade exhibitions, conferences, trainings and meetings
Social Media engagement and Internet mapping

Level of Education Required:

Bachelors’ Degree or Higher National Diploma (HND). Candidate should be a graduate in Sales Management, Marketing or Customer Relationship Management. Ideal candidate must be able to read, write, speak clearly, infer and be good at Microsoft Office and Adobe Acrobat.

Experience:

2 Years’ experience in a customer-facing role.

Critical Skills:

Initiative, commercial awareness, numeracy, multi-tasking, IT literacy, patience, humility, presentation, willingness to learn and work hard under a lot of pressure, organizational/scheduling and time management skills.

Environmental Issues Involved: May experience high temperatures as job is sometimes outdoors

Personal Attributes:

Extrovert and sociable with an ability to forge and manage new relationships daily

Our best advice for jobseekers looking to join LoveStruck is:

“We understand how tough the job market is but honesty always wins over making up things. The best thing you can do when applying for a job is to be honest and straightforward about your results and what you've actually been able to deliver. All the grammar in the world won't help you if you can't show that you know how to get things done. Don't overhype yourself. Use facts and figures to demonstrate impact and the value you can bring to our team. If you were in a junior role and weren’t in charge of major projects then use other aspects of your resume and CV to show that you know how to get things done.”

Job Location: Festac Town, Lagos. If unable to live in Staff Accommodation then Candidate must have residence in Festac Town, Lagos, Nigeria.

Remuneration:

600,000 Naira Annually (64% Based on Performance) + Accommodation

Work Hours:

This position mandates Office presence from 8am to 6pm on Mondays to Saturdays (including all Public Holidays)

Probation: 90 Days

Sorry the application deadline for this job has elapsed

Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

Customer Service Officer at The LoveStruck™ Company

SIMILAR JOBS

MOST RECENT JOBS

GET FREE JOB ALERTS

POPULAR JOBS

Employment Nigeria

Job Seekers

Employers

Contact