Service Centre Manager Recruitment at The Abuja Electricity Distribution Company (AEDC Plc)
Employment Nigeria
29-Jun-2017
ABUJA ,
Administrative
The Abuja Electricity Distribution Company (AEDC Plc) operates in Kogi, Niger, Nasarawa and Abuja
POSITION : Service Centre Manager (SCM)
Description
Reporting to the Area Manager and will manage a team of electricity sales officers and the technical team who are responsible for performing sales and marketing of electricity.
Manage allocation of energy and drive collection of energy billed to the customers within their assigned territory.
Responsibilities
- Coordinate the preparation of schedules for meter reading, billing input and bill distribution
- Monitoring of marketers with the daily performance dashboard.
- Drive marketing team to deliver on set targets.
- Regularly coach and provide feedback to team members to enable them to have confidence in what they do, help them grow and drive to excel.
- Build and utilize working relationships with internal business partners across the organization and external contacts.
- Ensure customer disconnections and reconnections are carried out following AEDC processes.
- Plan, direct, coordinate and manage activities of staff in the entire sales area with direction from Area Manager.
- Sets priorities, goals, and timetables for the teams to achieve maximum productivity. Plans ahead for upcoming problems or opportunities and takes appropriate action.
- Coordinate the Commercial activities in the Service Center with particular reference to revenue generation and protection, and customer relationship management.
- Plan, direct, coordinate and manage entire technical fault clearing to minimise disruption to services.
Qualifications
- Degree/Higher National Diploma in Social Sciences, Engineering (Electrical or Mechanical) or related discipline.
- 10 years proven experience in covering sales, business development and marketing.
- Previous Service centre management experience or experience in other service oriented position within the banking , Telecoms or FMCGC.
- Be technically and commercially minded with a good understanding of the power sector.
- Work with and empower others on a collaborative basis to ensure success of unit team.
Requirements
- Good interpersonal and Communication skills.
- Self-motivation and self-initiative.
- Skills to do analyses and statistics.
- Ability to work under pressure and meet deadlines.
- Integrity and professionalism.
- Excellent written & verbal communication skills.
- Proficient in Microsoft office application.
- Knowledge of OSHA standards, codes, and health/safety issues.
How To Apply
Candidates should send their curriculum vitae and a cover letter to:SC.Manager@abujaelectricity.com the subject of your email should be the position being applied for. Failure to follow the instruction will lead to disqualification of your application.
The cover letter should be addressed to:
The MD/CEO,
Abuja Electricity Distribution Company Plc,
1 Ziquinchor Street, Off IBB Way,
Wuse Zone 4,
Abuja, FCT,
Nigeria.
Attention: The Director, Corporate Services.
Note: Only soft copy of applications will be treated.
Sorry the application deadline for this job has elapsed
