Vacancy For Customer Care Officer at an Apparel and Accessories Fashion Retailer

 Employment Nigeria 07-Jul-2017 LAGOS , Customer Service  

POSITION : Customer Care Officer, Retail Lag

 Description

  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions

Qualifications

  • Ability to type
  • Knowledge of administrative procedures
  • Numeric, oral and written language applications
  • Product knowledge
  • University Degree
  • Knowledge of customer service principles and practices
  • 1 year experience in customer care is a must
  • Knowledge of relevant computer applications


Sorry the application deadline for this job has elapsed



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