Customer Service Team Lead at United Capital Plc

 Employment Nigeria 26-Jun-2017 LAGOS , Customer Service  

United Capital Plc  an  African financial and investment services Group is recruiting to fill the below position:

POSITION : TL, Customer Service - [Group]

Description

Responsible for ensuring that the high standard we set forth for customer satisfaction is engrained in all operational aspects of the Customer Service department.

You will understand that the clients’ needs always come first and therefore effective and efficient problem solving techniques are applied to every customer inquiry. In addition to the overall leadership and management of the Customer Service Department and representatives.

Responsibilities

  • Ensuring the Customer Service environment is always welcoming to clients and prospective clients.
  • Close out all Customer Inquiries within the TAT timelines.
  • Respond to customer inquiries via email, telephone and provide support for social media inquiries.
  • Cross sell United Capital products and services to customers/perspective customers.
  • Other duties as assigned
  • Delivering top notch support to customer in a professional, helpful, and highly informative manner before, during, and after a customer’s requirements are met.
  • Opening accounts and process client mandate requests with the necessary internal stakeholders
  • Project manage customer inquiries that come in to the department
  • Updating client records

Competencies 

  • Ability to perform under pressure within time constraints
  • Proficiency in MS office suite
  • Degree in relevant discipline
  • Have about 2 years in client-facing role.
  • Significant level of maturity
  • Organized, with the initiative and ability to work with limited supervision
  • Analytical and attentive to detail
  • Process management abilities
  • Enthusiastic, positive and hardworking attitude
  • Written and oral communication skills
  • Knowledge of United Capital products and services

How To Apply
Candidates should please send a resume and cover letter to:careers@unitedcapitalplcgroup.com  with position applied for as the subject



Sorry the application deadline for this job has elapsed



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