Senior Manager(Segment Planning & Reporting Intelligence) at MTN Nigeria

Employment Nigeria 03-Jul-2017 LAGOS , IT and Telecoms Administrative

MTN Nigeria - The leader in telecommunications in Nigeria,

POSITION : Senior Manager, Segment Planning & Reporting Intelligence

DESCRIPTION

To maintain the organization’s competitive position and profitability by formulating research and development programs; planning and directing all aspects of the organization’s research and development policies, objectives, and initiatives..
Ensure compliance of customer registrations in line with the industry regulatory requirements.
Carry out periodic business process optimization and workflow reviews with the aim of achieving effectiveness of processes and improving operational efficiency.
Develop metrics required to measure business processes and performance, build tools and job aids for monitoring performance and identify performance variances to facilitate focus and intervention in critical areas for constant improvement.
Review telecommunications market research and assess their relevance to the business and activities of the organization, as well as identify implications for MTNN and possible responses.
Carry out value adding research in business areas relating to the telecommunications industry.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the business planning team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Recruit and Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Developing and implementing Processes that are aligned to achieving all elements on the financial component of the business score card.
Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains.
Participate in Contract negotiations to reduce cost and drive Optimization efforts.
Serve customers and provide solutions to improve the customer experience.
Partner effectively with critical high value customers to enhance Corporate Brand
Improve MTNN’s Net Promoters Score
Develop strategies and champion customer centric culture across the organization and develop/reform relationships with internal and external customers to transform the revenue.
Strategic Partnerships with leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide integrated telecommunication services.
Partner with MTNN’s Ecosystem Partners to deliver business value.
Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
Review internal and external activities in relation to the telecommunications industry and direct the development of business goals, policies, objectives and targets as part of the company’s planning and budgeting process.
Manage the development of viable plans for the operations of the department to support the company’s strategic initiatives detailing clear implementation roadmap and milestones.
Evaluate internal and external sources of intelligence on a continuous basis and carry out telecommunications industry related research / analysis to establish policies in conjunction with Senior Management.
Review and approve proposed forecasts and trends for traffic volumes and flow to the Call Center to ensure achievement of key KPIs.
Identify viable telecommunications business opportunities and trends and develop strong supporting business cases for Senior Management approvals.

Requirements
Education:

First degree in Social science or any relevant discipline / Masters advantageous
Post graduate degree in a related field or an MBA is an advantage
Professional Qualification from a recognized Customer Relations Body

Experience
Minimum 10 years’ experience including:

5 years’ experience in Customer Journey Mapping and Blueprint Development
3 years’ experience in Business Intelligence, Reporting and Analytics
Worked across diverse cultures and geographies advantageous
Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
4 years’ experience in Business Strategy Formulation and Planning

Job Conditions

Normal MTNN office environment.
May be required to work extended hours

Sorry the application deadline for this job has elapsed

Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

Senior Manager(Segment Planning & Reporting Intelligence) at ​MTN Nigeria

SIMILAR JOBS

MOST RECENT JOBS

GET FREE JOB ALERTS

POPULAR JOBS

Employment Nigeria

Job Seekers

Employers

Contact

Senior Manager(Segment Planning & Reporting Intelligence) at MTN Nigeria