Customer Support Executives - Lagos (3x)

 eRec 08-Jul-2017 ₦30,000 - 60,000 LAGOS , Graduate Trainee   Marketing and Sales   Customer Service   ADVERTISING   Others  

Our Client is a Nigerian startup eCommerce brand. They specialize in online sales of cutting-edge fashion and accessories and offer a wide variety of fashion-related content to our customers. Due to expansion, they have openings for Three (3) Customer Support Executives in Lagos Only.

Key Responsibilities

  • Receive calls and answer inquiries from customers
  • Take orders from customers
  • Provide reassurances on behalf of the brand
  • Ensure brand image is at its best 
  • Provide impeccable customer service
  • Resolve complaints and grievances
  • Relay information from management to customers when needed
  • Cold calling and after sales review as when necessary
  • Maintaining call and request logs

Key Requirements

  • Should have work experience in customer support or sales support or customer service
  • 6 months - 18 months work experience in a similar position
  • Should have a degree and have completed NYSC
  • MUST have a LAPTOP and an ANDROID phone
  • Relevant experience must be from eCommerce/FMCG/Retail
  • Should understand the ideas of a startup
  • Must be passionate about startups
  • Should be well attuned with the functioning of eCommerce 
  • Must have excellent customer service skills
  • Should be very young, smart and eloquent
  • Females are highly advised to apply
  • Must be sound in spoken English with strong communication skills
  • Must be knowledgeable with computer operations and the internet

A short note answering the following questions should be attached when applying: Why would you want to work with a startup? Do you have a laptop and android mobile?



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